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Call us 0800 121 8899

Call us

Free call from mobiles and landlines

Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

All enquiries 0800 121 8899

Call costs explained

We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Whether you talk to us at a branch, call us or use Online Services, here's how we keep your money and details secure.

Your security details are unique to you

We give you unique security details so you can access your accounts over the phone and with Online Services.

These details may include: password, Grid Card, Telephone PIN and Web ID.

We never ask for your security details in full

To keep your security details safe and secure, we never ask for your full password.

We only ever ask for three characters from your password and your Grid Card.

Extra ways to check our website is genuine

Every time you log in, you'll see the date and time you previously logged in, and an image you've chosen.

We use SSL technology to encrypt information

We only ever use secure web pages when you enter personal details - we use 'Secure Socket Layers' (SSL) to encrypt information you type so it can't be intercepted when you submit it to us.

Look out for the padlock symbol in your browser bar.

We'll block access to your accounts

If your details are entered incorrectly three consecutive times, we'll temporarily block access to your accounts online and over the phone. 

You can reset your password online or by post.

Free extra layer of protection: Trusteer Rapport

When you log in to Online Services, we'll offer you this software as a free download. 

Rapport protects against online fraud and identity theft. It works alongside your anti-virus software and firewall.

Read more about Trusteer Rapport