These scams are used to try and trick you into handing over your card or PIN. The scammers will then use your card to make fraudulent cash withdrawals.
Remember - we'll never ask you to return your card or give us your PIN.
Here's how it could work
- You receive a phone call from someone claiming to be from your bank or building society's fraud department, or the Police. They tell you that a fraud has taken place on your account using your card.
- You're asked to call your card provider using the number printed on the back of your card. But the caller keeps the phone line open, so you're still connected to them.
- You're told that your card must be collected by courier.
- You're asked to provide your PIN, either verbally, or using the telephone keypad.
- Your card is collected. The scammers now have your card and PIN - and access to your account.
Stay safe - follow this advice
- When you call your bank or building society back after you've received a call from someone you don't know, look up the number yourself. Make sure they’ve hung up and the line’s clear before you use it - use a different phone if you can, or call a friend first.
- Never give your card to anyone - your card provider will never ask you to return your card.
- Never reveal your PIN to anyone - neither your card provider nor the Police will ask you for it.