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Fraud and security

Protecting yourself and keeping your money secure

How to stay safe online

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using Wi-Fi, check it’s secure.  If not, use your mobile data connection which encrypts information you send.

Have you been a victim of fraud?

  • Is your cash card, Telephone Grid Card or passbook lost or stolen?
  • Do you think someone has access to any of your Security Details?

 

Call us straight away on 0800 121 8899. If you are calling from abroad call us on +4424 7655 5255. 

Reset online password
Order a password letter

We will sometimes get in touch

Occasionally we may try to contact you by text message (SMS), to provide you with important information. We will never ask you for any personal or financial information via SMS or ask you to transact in any way.

 

If you’re ever unsure that the message you’ve received has been sent from Coventry Building Society, please don’t hesitate to contact us on 0800 121 8899 to confirm.

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Remember to always be vigilant

Criminals may try to exploit our purchase of The Co-operative Bank by contacting you and pretending to be us. Remember, we’ll never ask for your PIN, password or other Security Details in full over the phone or anywhere else. We’ll only ever ask for selected characters from your password and Grid Card. If you do receive an unexpected call, hang up and report it to us immediately using a different landline and using a trusted number.

Recognising online scams

There are many ways to help protect yourself from online scams. Stay one step ahead of fraudsters and learn how to spot the most common online scams.
Online scams

Need more information?

How to make a Security Disclosure Submission

If you discover a potential vulnerability which could impacts the confidentiality, integrity or availability of systems or data you should:

 

  • not break any laws
  • make the Security Disclosure voluntarily
  • be aged 16 or over, unless you have a Parent or Guardian's permission.

 

Inform us at suspiciousemail@thecoventry.co.uk

More on fraud

You can also find more information about fraud and how to protect yourself on the following websites: 

Take Five To Stop Fraud

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment. Find out more about Take Five.
Take Five To Stop Fraud

How to protect yourself
Keep safe online

  • Make sure all your devices are up to date with the latest software. This includes your browser, operating system and anti-virus software.
  • Create strong passwords and make them unique for every site or application you use.
  • When using wi-fi, check it’s secure.  If not, use your mobile data connection which encrypts information you send.
Online scams

Recognising common frauds

There are many ways to help protect yourself from fraud. Stay one step ahead of fraudsters.

Know how to spot some of the most common frauds.

Common frauds

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help

Call us on 0800 121 8899

Lines open
  • Mon-Fri 8am-7pm
  • Saturday 9am-2pm
  • Sunday & Bank holidays Closed

Yesterday, people waited on average 

17 seconds for savings enquiries
17 seconds for mortgage enquiries

Call us

Want help?
Our help section is bursting with useful information. If you'd rather chat, just give us a call.

 

Help
Get in touch

Call us on

0800 121 8899

Monday - Friday
Saturday
Sunday
Bank holidays
8am - 7pm
9am - 2pm
Closed
Closed

Yesterday, people waited on average

36 seconds for savings enquiries

38 seconds for mortgage enquiries

Call us

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