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Checking your account balance 

You can check your balance through Online Services , at a cash machine, by calling us on 0800 121 8899 or asking us at any branch .

Your ‘available balance’ might not be the same as your ‘account balance’ 

Your 'available balance' is how much you have available to withdraw – if you have a Coventry First account with an overdraft limit, the overdraft is included in your available balance.

Your 'account balance' could be different because it includes payments that are waiting to be sent, or cheques that are waiting to be cleared. The account balance is the amount we use when we calculate your daily interest.

So if you have payments due to go out, the amount you can withdraw is your available balance, not your account balance. 

Statements, passbook or paperless

How we keep you updated on your account depends on the type of account you have. If you have a passbook, we’ll update that as a record of your transactions. Alternatively, you’ll receive regular statements by post or you can opt to go paperless.  If you have an online account, you'll receive paperless statements.

You’ll receive an annual statement about all your account(s) 

We send all our savers a statement once a year in April/May which shows the balances on all the savings accounts you have with us and the interest we have paid you up to the 5th April. We send you this annual statement, even if you use Online Services and have opted for ‘paperless’ statements.