If you prefer to write to us, use this address:
PO Box 600
Binley Business Park
If you think you have a PPI complaint, we have some useful information to help you.
We hope you never have to complain, but if for any reason you think we've made a mistake, tell us and we'll try to put it right.
If you don’t think we’ve dealt with your case properly and fairly, you can ask the Financial Ombudsman Service to investigate, but you must contact them within six months of the date of our final letter to you.
If the Financial Ombudsman decides we've treated you unfairly, they can tell us to put things right - and we have to comply.
You must give us a chance to investigate your complaint before contacting the Financial Ombudsman and you must contact them within six months of our final response to you.
To contact the Financial Ombudsman Service:
Please don't include any account or security information in your message.