It's free to call from mobiles and landlines. We’ll be happy to help.
We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm
(closed on bank holidays).
If you don’t have these details and you want to register for Telephone Services, you can order a Password Letter to set up your Telephone Password. Your Telephone Grid Card will be sent to you when your Telephone Password is set up. Or you can call us or visit your nearest branch.
We can post a Password Letter to you and you can create a new password.
Use the temporary password on the letter to set up your Telephone Password online.
If we’re closed, you’ll automatically be directed to Telephone Self-Service.
You’ll need your Telephone PIN. If you’ve lost it call us on 0800 121 8899 or visit your nearest branch.
You can use Telephone Self-Service to:
If you want to transfer money, you’ll need to call and speak to us during working hours so we can confirm it’s you making the transfer – you can no longer do this using Telephone Self-Service. We’re open Monday to Friday 8am-7pm and Saturday 9am-2pm (closed bank holidays).