Mortgage support request

This form is to be used if you'd like us to contact you to discuss payment difficulties or the Mortgage Charter.

Your details

You'll need to complete all fields marked *

Title*

First name*

Surname*

Date of birth

Your mortgage account number

This is an 8-digit number

Telephone number*

First line of address*

Postcode*

Email address*

I am acting with the consent of all parties named on the mortgage*

Yes

We collect and store the personal information you provide to help us process your mortgage support request. For more information, including details about how long we hold the data and your data subject rights, please review our Privacy notice.

Your situation

You'll need to complete all fields marked *

Which of the following best applies to you?*

I have gathered an illustration and understood the impact of taking this action on my future payments and total cost of the mortgage*

Yes

Are you finding it difficult to pay any other mortgage, loan, etc.?*

Yes

No N/A

What industry do you currently work in?

What is your current monthly rental income from this property?

Do you have any other Buy to Let properties with us?*

Yes

What form of mortgage support would you like to receive?*

Please provide additional information in the box below.

Please detail what period of Interest Only you would like (6 months maximum), what term extension period you require (or desired payment amount) or any information to help us understand your requirements.

Please don't include any sensitive information here such as your security details etc.

Characters remaining: 1200

Check and submit

Before you submit this form, have a quick read through the details you have entered below to make sure everything is right. If you need to change anything select 'edit' and you'll be able to update it.

Your details

Title*

First name*

Surname*

Date of birth

Mortgage account number

Telephone number*

First line of address*

Postcode*

Email address

I am acting with the consent of all parties named on the mortgage*

Edit

Your situation

Which of the following best applies to you?

I have gathered an illustration and understood the impact of taking this action on my future payments and total cost of the mortgage

Are you finding it difficult to pay any other mortgage, loan, etc.?*

What industry do you currently work in?

What is your current monthly rental income from this property?*

Do you have any other Buy to Let properties with us?*

What form of mortgage support would you like to receive?*

Edit

Important
If your next mortgage payment is due within the next 5 days you'll still need to make that payment.
If this is not possible, call us on 0800 121 8765.

What happens next?

We'll review your information and be in touch. We'll aim to contact you in the next 72 hours (excluding bank holidays).

If you've requested a period of interest only or a term extension we'll explain what that means to your payments now and in future.

If there's another option you want to look into we can discuss that too.

If you have any concerns about missing a payment that is due in the next few days, please call us on 0800 121 8765. Missing a payment will affect your credit records.

We're sorry - there seems to be a problem

Your mortgage support request failed to submit.

This may be because there's something wrong at our end.

We understand this must be frustrating. If you want to, you can try completing the form again.

Or call us on 0800 121 8767 and we'll try to help you - check our opening times as they may vary.

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