Coventry building society logo
Coventry building society logo

Your complaint

Letting us know what's gone wrong should only take a few minutes. You can also find out more about our complaints process here.

Your complaint

You'll need to complete all fields marked *

Characters remaining: 1200
Talking things through is really important to us, so we'll always try to call you to discuss your complaint in more detail.

We collect, store and process the personal information you provide, to help us investigate and resolve your complaint.

For more information, including details about how long we hold the data and your data subject rights, please view our Privacy notice.

Your details

You'll need to complete all fields marked *

Please note: when we call you, our number may appear as 'unknown or private' on your phone. Also check your spam folder as emails from us may appear here instead of your inbox.

Check and submit

Before you submit your complaint, have a quick read through the details you've entered below to make sure everything is right. If you need to change anything select 'edit' and you'll be able to update it.

Your complaint

What's your complaint about?

Your details

Title*
First name*
Surname*
Are you an existing member?*
Account number
Best telephone number*
Best time to call*
Email address*
When you select 'Submit', we'll let you know what happens next with your complaint.
Thank you for your complaint

What happens next?

When things go wrong, talking it through is really important to us. So we'll always try to call you.

A member of our complaints team will be dedicated to looking into your complaint and will work with you to resolve it.

1

Let's talk about it...

We'll always try to call you within the first two working days after receiving your complaint to see if we can resolve it over the phone.

Our phone number shows up as 'unknown or private' so look out for this and we'll also need to take you through your security details.

2

If we can't reach you...

If we haven't been able to reach you by phone, we'll email you to agree the best time for us to call or to ask you for more information.

Check your spam folder as emails may appear here instead of your inbox.

3

Or if we need more time...

If we haven't been able to speak to you or we need more time to resolve your complaint, we'll write to you within the first five working days to let you know we've received it and what to expect next.

To find out more visit our complaints process page.

We're sorry - there seems to be a problem

Your complaint failed to submit

This may be because there's something wrong at our end.

You can try to submit your complaint again or contact us on 0800 121 8899.

We're open Monday to Friday 8am-7pm and Saturday 9am-2pm.


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