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Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

Call costs explained

Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed


Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

MPPI helps you meet your mortgage payments if you can’t work after an accident or illness – or you’re made redundant or lose your job involuntarily.


  • MPPI is a short term solution
    If you want a policy that can help in the longer term, you might want to consider Income Protection.
  • Some policies have restrictions
    Check the details carefully before you take out a policy in case your medical history or employment status excludes you from claiming.

Existing MPPI customers

If you have an existing Aviva or RSA MPPI policy, and you have any questions or want to make a claim, here are the numbers to ring. If you’re calling about a claim, please have your policy number to hand – it’ll help speed things up.

Contact numbers
Aviva customers
Claims: 0800 158 2339

Queries: 0800 404 7218 (Mon-Fri 9am-5pm)
RSA customers
Claims and queries: 0344 854 2063 (Mon - Fri