As lockdown starts being eased in the UK, we wanted to reassure you that we have been open throughout, and are still completely focused on looking after members. We’ve just made a few changes to make sure we keep everyone safe.
This page will give you all the information you need on how we’re supporting you and anything that’s different at the moment.
We’ll help you register for Online Services (the safest and most convenient way to manage your money right now), find out more about mortgage payment holidays or apply online and find out your nearest branch’s opening times and the social distancing measures that are in place. We’ve also got information on our Customer Service Centre opening times and other information on relevant topics like protecting yourself from fraud or buying a new house.
If your finances have been affected by coronavirus you may be able to take a mortgage payment holiday, extend your current mortgage payment holiday or consider one of the other options we have available to you.
If you have an Unsecured Personal Loan (UPL) you may also be able to take a payment holiday.
It’s easiest to manage your money online or over the phone at the moment, but the majority of our branches are open if you need to visit, just working differently to keep everyone safe. Check opening times before you visit, as they may vary and make sure you follow our social distancing measures. You’ll also need to wear a face covering. This is to help protect you and us.
Note: you must not visit a branch if you have had coronavirus symptoms in the last 7 days, or if anyone you live with has had them in the last 14 days, unless coronavirus has been ruled out with a test.