My name is Steve Hughes and I recently took over as Chief Executive of Coventry Building Society. I’m joining the Society at a time of national crisis that is affecting all of us, our communities and those we care about.
I want to share some of the things we’re doing to keep everyone safe whilst still providing the best possible service.
Our Customer Service Centre and over 90% of our branches are open and have been throughout. Keeping our members and colleagues safe is very important. Strict social distancing is in place across our offices and branches, with the screens, barriers and queueing systems that are becoming so familiar. The Coventry team is doing an incredible job, and I cannot praise or thank them enough.
I'd like to thank you, our members, for your patience, respect and understanding. Thank you also for only using branches when you need to and respecting the safety measures we have in place, and for keeping our phone lines free for those who need us most. As a building society we are owned by a community of members. The words ‘community’ and ‘society’ have never felt more important or mattered more.
Chief Executive Officer
Following the announcement from the FCA supporting customers affected by Coronavirus we’re working on how best we can help you.
If you’ve already taken a mortgage payment holiday we’ll write to you before it ends with next steps, your options and further support we can offer you. Please wait until you receive this before applying for a mortgage payment holiday extension.
We’ll update our website with useful information and FAQs shortly.
It’s safest to manage your money online or over the phone, but our branches are open for those who really need to visit. Check opening times before you visit, as they may vary and make sure you follow our social distancing measures.
Note: you MUST NOT visit a branch if you, or anyone you live with, has a high temperature, a loss of sense of smell/taste or new, continuous cough.