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Contact

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Free call from mobiles and landlines


Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.


All enquiries 0800 121 8899

Call costs explained


We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

Media centre

FOR THE USE OF JOURNALISTS ONLY

The information on this site is designed to provide journalists and commentators with the latest news from Coventry Building Society.

If you're not a journalist and need to get in touch with us, please call us on 0800 121 8899.

To contact the press team...

Latest press releases

Please note, news releases are for the use of journalists only.
24 March 2020

Coventry Building Society asks borrowers affected by COVID19 to go online to apply for payment holidays - read more

24 March 2020

Coventry Building Society has reduced its branch opening hours in response to government advice on coronavirus- read more

18 March 2020

Coventry Building Society will reduce its Standard Variable Rate by 0.5% from 4.99% to 4.49% from 1 April - read more

3 March 2020

Coventry Building Society launches new Easy Access ISA (Online) (3) - read more

28 February 2020

We recently announced our financial results for the period ended 31 December 2019 - read more 

21 February 2020

Coventry Building Society named second in the Best Big Companies to Work For by The Sunday Times - read more

17 February 2020

The new £20 note set to come into circulation on Thursday 20 February - read more  

Meet the team

Media Relations Manager 

Will Howell 
07483 358581
Will.Howell@thecoventry.co.uk


Media Relations Specialist

Beccy Boden Wilks
07483 408121
Beccy.Boden-Wilks@thecoventry.co.uk

 

Media Relations Specialist

Rachael Wheatley
07484 541133
Rachael.Wheatley@thecoventry.co.uk 

 

If you need to speak to a customer services advisor, call 0800 121 8899.

Awards

Find out more about the awards we've won.

Financial results 


All the information on the Society's financial results.

Our spokespeople

Mark Parsons

Chief Executive Officer

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Mark joined Coventry Building Society as Chief Executive Officer in July 2014. His retail financial services career spans over 30 years and includes senior leadership roles in major plc organisations.
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Rachel Haworth

Customer Experience Director

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Rachel Haworth has more than 20 years’ experience in financial services, latterly in executive marketing and customer experience roles. Rachel set up Coventry’s Customer Experience team, who are responsible for researching and improving our members’ experience with the Society, and also oversees the Society’s Conduct Risk function.

Rachel’s previous financial services experience includes leading First Direct’s brand and innovation initiatives and she regularly presents on Coventry’s Customer Experience strategy, sharing the benefits of our ‘members first’ approach.

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Darin Landon

Distribution Director

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Darin's leadership responsibilities incorporate the branch network, the Society’s intermediary and direct mortgage businesses, and corporate communications, including media relations and public affairs, internal communications, member engagement and community relations.

He has over 30 years' experience with Coventry Building Society and has been a member of the Executive Team for eight years. During his career he has held senior roles in customer service, sales and marketing, communications and operational management.

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Kevin Purvey

Director of Intermediaries

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Kevin leads a team of over 70 people, field and telephone based. He is responsible for the intermediary distribution strategy and all key partner relationships.

With over 30 years' intermediary experience, Kevin has worked in life assurance and broking and more latterly has held senior sales roles with major financial organisations. Kevin is Chairman of the Intermediary Mortgage Lenders Association (IMLA) and a member of the UK Finance buy to let panel.

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For quotes from any of our spokespeople, please contact us.