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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

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Our branches are open but working differently at the moment. Please only visit if you can’t do what you need to do online or on the phone.

Our opening hours may vary but we’ll update them here as quickly as we can.

Our coronavirus support page has all the information you need about how to manage your money from home and how our services are affected.

Branch details

1/2 Cheapside, NG1 2HU 
Telephone: 0115 958 1844

Current opening hours from April 2020:
Monday: 9.00am - 1.00pm
Tuesday: 9.00am - 1.00pm
Wednesday: 9.30am - 1.00pm
Thursday: 9.00am - 1.00pm
Friday: 9.00am - 1.00pm
Saturday: 9.00am - 12.00pm
Sunday: Closed              

Full counter service, wheelchair access.

Public car park available nearby (charges may apply).

Services provided:
Savings information, account opening.