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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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All agencies

Coronavirus – help us to help you

We understand you may be worried at this time. Our Coronavirus support page has all the information you need about how to manage your money from home and how our services are affected. Please only visit our agency partners if it’s absolutely essential.

Below you’ll find current opening hours for your local agency. We’d also suggest calling the agency before making a specific trip.

Bristol and Somerset
Churchill Investments PLC

9 Woodborough Road
Winscombe
BS25 1AB

Monday - Friday 9am-1pm
Closed Saturday

(01934) 844 444

Derek J Read Chartered Accountants

107 North Street
Martock
TA12 6EJ

Monday - Friday 9am-1pm
(01935) 822 922

Edwards Estate Agents

West Street
Somerton
TA11 7PR

Monday - Friday 9.15am-1pm
Closed Saturday.

(01458) 272 667

Leaser and Letter

59 High Street
Wincanton
BA9 9JZ

Monday - Friday, 9am-12pm
Closed Saturday

(01963) 322 21

Michael J Dodden & Co Chartered Accountants

34 North Street
Bridgwater
TA6 3YD

Monday - Friday 9am-4.45pm

(01278) 422 391

Stewart Robb Co.

The Old Post Office
Station Road,
Congresbury
BS49 5DY

Monday - Friday 9am-1pm
Closed on Saturday

(01934) 835 439

Cornwall and Devon
Loughtons Independent Financial Advisers

Town Hall House
3 Town Hall Place
Bovey Tracey 
TQ13 9EQ

Monday - Friday 9.30am-12.30pm

(01626) 833 225

Simpkins Edwards LLP

4 Fore Street
Okehampton
EX20 1AD

Monday - Friday 9am-12pm
Closed on Saturday

(01837) 524 85

Simpkins Edwards LLP

12 The Square
Holsworthy
EX22 6DL

Monday, Wednesday, Thursday, and Friday 9am–12.45pm and 1:30pm-3pm. Tuesday 9am–1.30pm.

(01409) 253 620

Gloucestershire
Crossmans 2016 Limited

12 The Plain
Thornbury
BS35 2BE

Monday - Friday 9:30am-1:30pm
Closed Saturday

(01454) 412 004

Six Market Place

6 Market Place
Berkeley
GL13 9BB

Monday - Friday, 9.30am-1pm

(01453) 810 383

Steve Gooch Estate Agent

4 High Street
Newent
GL18 1AN

Monday - Friday 9am-5pm
Saturday 9am-12pm

(01531) 822 337

The Market Place at Wotton

46 Long Street
Wotton under Edge
GL12 7BT

Monday - Friday 9.30am-1.30pm
Closed Saturday

(01453) 843 680

Winchcombe Agency Office

Bank House
Abbey Terrace
Winchcombe
Cheltenham 
GL54 5LL

Monday, Tuesday,  Thursday and Friday 9am-1pm
Wednesday 9.30am-1pm
Saturday 9am-12pm

(01242) 602 228

Herefordshire
Morris-Bricknell Chartered Surveyors & Estate Agents

30 Gloucester Road
Ross on Wye
HR9 5LE

Monday - Friday 9am-1pm 
Saturday 9am-12pm

(01989) 562 021

Wales - Glamorgan
Wisemove Estate Agents

57-59 Oxford Street
Pontycymmer
Bridgend
CF32 8DD

Monday - Friday 9.30am-1pm 
Saturday 9.30am-12pm

(01656) 870 640