Our full online intermediary service is available to all qualified mortgage professionals. We also provide administrator access for support staff to track case progression.
To register for the service, please select from one of the options below. We aim to register all panel applications on the same day if received before 2pm.
When the application is processed you will receive your introducer code and password details by secure email. Our secure email service is provided by Hewlett Packard and used by the Coventry and other lenders to ensure sensitive data is sent encrypted. Please follow the link for guidance on how to register and use secure email.
Before you start to use our online intermediary services you will be asked to read and accept the Terms of use (PDF 36KB)Opens in a new window and Terms of business (PDF 111KB)Opens in a new window for this service. It is also recommended you understand our case quality monitoring and appeals process.
Broker panel application
For DAs or ARs where the principal company is already registered with us. Please complete the broker panel application form in full.
We do not require the form to be printed and signed, however, you must tick the check box to confirm your electronic consent.
The form will be electronically attached to an outlook email from the address you have provided. This will need to be a corporate email address or one we can verify from the FCA register.
Broker panel application (PDF 525KB)Opens in a new window
Should you encounter any problems, please call our telephone team on 0800 121 7788 selecting option 3 for assistance.
Company panel application
If yours is a DA or AR company who has not yet registered with us. Please complete the company panel application form in full. You can submit individual broker panel applications as soon as you receive confirmation of the company registration.
Company panel application (PDF 509KB)Opens in a new window
Broker panel application (PDF 525KB)Opens in a new window
We do not require the form to be printed and signed, however, you must tick the check box to confirm your electronic consent.
The form will be electronically attached to an outlook email from the address you have provided. This will need to be a corporate email address or one we can verify from the FCA register.
Should you encounter any problems, please call our telephone team on 0800 121 7788 selecting option 3 for assistance.
Administration request
Should you wish an administrator to check the progress of your cases , we will need you to send an email to intermediaries@thecoventry.co.uk to confirm this.
The email should contain:
- The firm's FCA number
- The office address and telephone number
- The administrator's email address
This email will need to come from a corporate email address or one we can verify from the FCA register. This should be either the company principle or an active broker at the firm who is already registered to submit business with us.