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Coventry intermediaries logo0800 121 7788 Monday to Friday 9am - 6pm. Closed on bank holidays.

Product transfers

Why a product transfer could benefit both you and your clients

Your existing clients can access the same products and rates as the relevant product range available to new customers. We’ll also offer your clients the same products at the same rates and with the same service as our direct customers.

  • Product transfers can be booked up to four months in advance of the product maturity date
  • It’s simple to transfer; you can now call us for customer authority, information and to request an illustration
  • Transferring keeps the costs down – there are no legal costs or valuation fees. Many of our products are also fee free
  • No underwriting for like-for-like product transfers*.

    *Buy to let Product transfers will be subject to rental stress testing at the applicable rate if:

    • The current product is a fixed rate with a scheme period of 5 years or longer,

      and
    • The selected scheme period is shorter than the scheme period remaining on the current product
  • We pay proc fees of 0.30% on all product transfers.

Its simple to apply


1 Talk to your client to get permission to speak to us about their mortgage

You can confirm that you have customer permission over the phone or by completing the customer authority form.

2 Call us on 0800 121 7788

Option 4 for account information or to request an illustration and application pack.

3 Return the illustration Special Conditions page signed by the client(s)

You will need to get the applicants to sign the Product Special Conditions (which are a part of the application pack). Please email the signed and scanned document using send secure to intermediaries@thecoventry.co.uk.

4 Submit your paperwork by 23rd of the month if you need the transfer to complete on 1st of the following month.

We will email you to confirm receipt and that the product transfer will go ahead at the chosen date.

Product exceptions

If your client has four or more mortgaged buy-to-let properties and is therefore a portfolio landlord, they may be required to select from our portfolio landlord product range.

  • If your client is a portfolio landlord and has an existing BTL mortgage with us which was applied for before 16th May 2019, please select a product from either our standard BTL or portfolio landlord products.
  • If your client is a portfolio landlord and has an existing BTL mortgage which was applied for on or after 16th May 2019, please select a product from our portfolio landlord product range.

To discuss any cases, call us on 0800 121 7788 or refer to our Buy to let product selection guide (PDF 319KB)Opens in a new window.

Our products

Existing customers have access to the same products and rates as the relevant product range available to new customers*.

*Buy to let Product transfers will be subject to rental stress testing at the applicable rate if:

  • The current product is a fixed rate with a scheme period of 5 years or longer,

    and
  • The selected scheme period is shorter than the scheme period remaining on the current product

Use our Buy to Let calculator.

Note: Product transfers from 5 year fixed rate products (or longer) to products with less than 5 years will be subject to a stress test at the applicable reference rate.

If you have a client who doesn’t meet our lending criteria for our standard product range, call us on 0800 121 7788.


Don’t forget you can always give us a call, our support teams are here Monday - Friday 9am - 6pm

Please note:

All lending is subject to current product terms, lending policy and product availability and eligibility. Existing borrower cases cannot be submitted online. Please see our frequently asked questions (PDF 126KB)Opens in a new window for further information.
If your client is an existing Godiva Standard Residential customer, you’ll find details of the transfer products available to them in the product guide (PDF 936KB)Opens in a new window.