To help us continually improve our website, we collect non-personal data with cookies. Cookies tell us how you have navigated to and around our website. To find out more or if you wish to opt-out please view our Privacy and cookies policy.

FOR INTERMEDIARY AND PROFESSIONAL ADVISORS ONLY. NOT FOR CONSUMER USE.

Coventry intermediaries logo0800 121 7788 Monday to Friday 9am - 6pm

Privacy and cookies policy

Privacy policy

This Privacy Policy applies to your clients' information when you submit a mortgage application to the Coventry Building Society Group. Please provide a copy of this policy to your clients at the time they start to make their application.

Download PDF of Privacy Notice (PDF 1.0MB)Opens in a new window


Cookies policy

What are cookies?

Cookies are small text files that contain data, and that are placed on your computer, Smartphone (or whatever device you choose to access the internet with), by the websites that you visit.

We use cookies when you visit our website for the following reasons:

  • To keep the website and the details you enter into it secure
  • To make our site as easy as possible for you to use
  • To help us understand how you use the site

Different types of cookies

  • Session cookies:

    These are cookies that are automatically deleted when you leave the website or close your browser

  • Persistent cookies:

    These are cookies that either stay on your computer until you choose to remove them or until they reach a pre-set expiry date

  • First party cookies:

    These are cookies that are created by and placed on your computer by the owner of the website. This type of cookie is usually essential to the running of the website

  • Third party cookies:

    These are cookies that are managed by a third party but are placed on your computer by the owner of the website. This type of cookie is often used to help monitor activity on the website or to record how visitors to the site got there.

First party cookies we currently use

Cookie Name Purpose
Essential secure browsing cookie CBS login

This cookie is essential for all on site secure browsing. This includes Online Services and online applications.

This is a persistent cookie which is set when you visit a secure area of the site and will stay on your computer unless you remove it.

Are cookies enabled AreCookiesEnabled

This cookie records if you have cookies enabled or not and helps us identify if a visitor can use our online services.

This is a session cookie which is set when you first visit the site and which will be removed when you close your browser.

Essential opt in/opt out CookiePermission

This cookie is set when you first visit the site and records if you have accepted or declined our cookies.

This is a persistent cookie which will automatically expire after 3 months.

Coventry secure mail cookie zdmIdentity
zdmSessionId

This cookie is essential to the running of the secure mail service on this site.

This is a session cookie which is set when you first visit the site and which will be removed when you close your browser.

Referrer code cookie CBSref

This cookie is used to monitor the effectiveness of our advertising by tracking how you got to the site.

This is a session cookie which is set when you first visit the site and which will be removed when you close your browser.

Third party cookies we currently use

None of these cookies collect any personal data and you will not be identifiable as an individual to the third party cookie provider. For more information about the cookie provider and how they apply cookies please visit their website.

Cookie Name Purpose
Google analytics cookie _utma
_utmz
_utmb
_utmc

These cookies are managed by Google and we use them to collect information about how many visitors we have, where they have come from and how they use the site.

_utma and _utmz persistent cookies which are set when you first visit the site. _utma will automatically expire after 2 years and _utmz after 6 months.

utmb and _utmc are session cookies which are set when you first visit the site and which will be removed when you close your browser.

YouTube video cookie PREF
VISITOR_INFO1_LIVE
YSC

These cookies are managed by YouTube and we use them to collect information about how many people view the videos on our site.

PREF and VISITOR_INFO1_LIVE are persistent cookies which are set when you first view a video on our site. PREF will automatically expire after 2 years and VISITOR_INFO1_LIVE after 8 months.

YSC is a session cookie which is set when you visit a page on our site with a video and which will be removed when you close your browser.

Blocking cookies

If you want to block cookies from this site you can by clicking the link below. This action will refresh the link below. If you block cookies from this website you will not be able to use many of the services we offer.

Opt out of cookies here

If you want to allow cookies from this site you can by clicking the link below. This action will refresh the link below. If you block cookies from this website you will not be able to use many of the services we offer.

Opt in to cookies here

For more information about cookies visit www.allaboutcookies.org/manage-cookies Opens new website in another window