We use cookies to ensure we give you the best browsing experience on our website. This includes cookies from third party analytics providers to help us understand how you use our site so we can continually improve. You can delete and block cookies, but parts of our site won’t work without them.

If you’d like to find out more about how we use cookies view our Cookie policy.

To find out more about how we look after your data view our Privacy notice.

Manage cookies

FOR INTERMEDIARY AND PROFESSIONAL ADVISORS ONLY. NOT FOR CONSUMER USE.

Coventry intermediaries logo0800 121 7788 Monday to Friday 9am - 6pm

Privacy and cookies policy

Privacy notice

This Privacy notice applies to your clients' information when you submit a mortgage application to the Coventry Building Society Group. Please provide a copy of this notice to your clients at the time they start to make their application.

Download PDF of Privacy Notice (PDF 2.0MB)Opens in a new window

Download PDF of Data Subject Rights Request form (PDF 40KB)Opens in a new window


Cookie policy

What are cookies?

Cookies are small text files that contain data.

Websites you visit place cookies on your computer, mobile, tablet or other devices you use to access the internet.

We use cookies when you visit our website:

  • To keep our website secure and any details you enter into it
  • To make our site as easy as possible for you to use
  • To help us understand how visitors use our site
  • To remember your preferences

We may change our cookies from time to time and will update our cookies list when we do this.

How can I change my cookie settings?

What's it for? What it does
Status
Strictly necessary If you want to move around this website and use its features, these cookies are essential.

This category cannot be disabled.
On
Performance (Analytics) We use these cookies to collect information about how visitors use our website. This includes anonymised IP addresses. No other personal data is collected by these cookies.

These are third party cookies.
Advertising We use these cookies to help show you adverts that are more relevant to you.

These are third party cookies.
We will place a cookie on your device saving your preferences

Why should I keep cookies switched on?

Our website will work better for you
Some parts of our site only work properly if cookies are enabled. For example, if you've disabled cookies, you can't use our secure mail service.

It helps us to improve our website
Cookies help us record which parts of our site you visit. By collecting information like this, we can continue to improve our website.

They're tiny, harmless files
Our cookies are very small and safe. The information they store and send is scrambled so you can’t be identified from it.

Check or change your cookie settings: How can I change my cookie settings?

What happens if I block cookies?

You won't be able to use many of the services we offer. For example, you won't be able to use our secure mail service.

If you want to block cookies from this site, you'll need to change the cookie settings in your browser. To find out how to do this, check in your browser's help section.

Alternatively, you can turn off some of our cookies here: How can I change my cookies settings?

If your browser is set to 'Do Not Track', we'll still ask you to accept cookies to use our website but we won't track your browsing habits.

What are the different types of cookie?

Session cookies
These are automatically deleted when you leave the website or close your browser.

Persistent cookies
These either stay on your computer until you choose to remove them, or until they expire on a pre-set date.

First party cookies
These are created by and placed on your computer by the owner of the website. They’re usually essential for the website to function properly.

Third party cookies
These are placed on your computer by the owner of the website but they’re managed by another company, for example: Google or YouTube. This type of cookie is often used to help monitor visitors. For example: which pages people visit, for how long, which country they’re from, which search terms they used to find the page, and so on.

What cookies do we use?

We use both 'first party' and 'third party' cookies.

'First party' means us, Coventry Building Society. 'Third Party' means other organisations.

First party cookies
These are our own cookies we currently use:

Strictly Necessary Cookies What they're for How long they stay on your device
PanelClosed When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing. This is a 'session' cookie.

This cookie expires when you close your browser.
CookiePermission This cookie is set when you first visit the site and records if you have accepted or declined our cookies. This is a 'persistent' cookie.

The CookiePermission cookie expires after 90 days.

Third party cookies
We place these on your computer, but they’re managed by Google.

These cookies collect anonymised IP addresses to help us understand where our visitors are located.
No other personal data is collected by these cookies.

These are the third party cookies we currently use:

Performance Cookies What they're for How long they stay on your device

Google Analytics

Google’s policy for their third party
cookies is here:
www.google.com/policies/privacy/partners/

_ga

_gat

_git

These cookies are managed by Google.

We use them to collect information about:

  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both
    geographically and from which website

These are persistent cookies.

The _ga cookie expires after 1 year.

The _gat cookie expires after 1 minute.

The _git cookie expires after 1 day.

Advertising Cookies

We currently do not use advertising cookies

Where else can I get help?

All about cookies
You can read more at this independent website:
www.allaboutcookies.org/manage-cookies

How the advertising industry uses cookies
If you’re interested in how cookies work and your rights online, have a look at this guide. It explains ‘behavioural advertising’ – how brands use information about your internet browsing to deliver adverts more relevant for you. This website also explains your rights and how to adjust your online privacy setting:
www.youronlinechoices.eu

UK best practice
To help businesses, the International Chamber of Commerce for the UK created a cookie guide. The guide defines categories of cookies, along with example of notices to help website users understand them. The guide gives clear explanations of what cookies do and why web site operators and other organisations use them:
www.international-chamber.co.uk/our-expertise/digitaleconomy

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