To help us continually improve our website, we collect non-personal data with cookies. Cookies tell us how you have navigated to and around our website. To find out more or if you wish to opt-out please view our Cookies policy.
Page content

Get to know us

We're owned by our members and are committed to putting you first in everything we do. Here you can learn more about your Society, what we stand for and our principles as the UK's third largest building society.

The Coventry is rich with history, from our foundation in 1884 to our merger with Stroud and Swindon Building society in 2010. We have a fascinating story to tell which can be explored in detail.

We don't have sales targets or goals and we don't work to an over-elaborate mission statement. Ours is simple: Putting Members first in everything we do.

Our story

Founded in 1884, Thomas Mason Daffern and a small group of local citizens started the Coventry Permanent Economic Building Society with one clear objective - to protect the interests of its members.

In over 125 years our ethos hasn't changed. We pride ourselves on putting members first and believe this has been key to our success. By the beginning of the First World War the 'Economic', as it was then known, was the largest building society in the area. Following several mergers in the 70s and 80s, including one with Coventry Provident Building Society in 1983, we became known as Coventry Building Society.

After our merger with Stroud & Swindon Building Society in 2010 we have over 1.5 million members and employ over 1,800 staff, more than 75% of which are directly involved in servicing the needs of our members across our network. Currently the UK's third largest building society we look forward to protecting our members for many years to come.

Our commitment

To our members

We're committed to offering you great long-term value with easy to understand products that are of interest to of all our members. We treat all our members fairly and are determined to provide the best possible service for you, regardless of how long you have been with us. After all it's not just our business - it's yours.

Picture of a heart

To our staff

Happy staff means happy customers. We choose our staff as carefully as we design our products and pride ourselves on having a diverse team of specialists that share a common quality - a passion for excellent customer service.

Going for gold

Just as we value our members, we also understand the importance of valuing our team; we encourage our staff to progress in their careers at the Coventry and enjoy their work. It's this dedicated approach to training and development which has won us several awards, including being awarded Gold Status by Investors in People.

Investors in People Gold logo

If you'd like to join our team and are interested in a career with the Coventry, simply visit our careers pages.

Awards

We strive to exceed our members' expectations and are committed to providing excellent customer service.

The European Call Centre and Customer Service Awards - 2013

Winner - Best Banking and Financial Services Contact Centre

Moneywise Customer Service Awards - 2013

Winner - Most trusted Cash ISA provider

Moneywise Mortgage Awards - 2013

Winner - Best Lender for Buy to Let Mortgages

Mortgage Strategy - 2013

Winner - Best BTL Lender

Money Marketing - 2013

Finalist - Best Mortgage Lender

Moneynet - 2013 based on 2012 performance

Best Junior Cash ISA provider - Double Gold

Which? - 2013

Which? Recommended Provider - Savings Account

Business Moneyfacts - 2013

Finalist - Best buy to let Mortgage Provider

Moneyfacts Consumer - 2013

Finalist - Current account provider of the year

Mortgage Finance Gazette Awards - 2013 based on 2012 performance

Winner - Community Services Award for large lenders
Highly Commended - Customer Services/TCF Award for lenders
Highly Commended - Best National Building Society
Highly Commended - Best Buy To Let Lender

The board of Directors and Officers. Sitting 3rd from the left is Thomas Mason Daffern, the Society's founder and first Secretary.View story
The board of Directors and Officers. Sitting 3rd from the left is Thomas Mason Daffern, the Society's founder and first Secretary.

Browse images

The building society's High Street Office in 1934.View story
The building society's High Street Office in 1934.

Browse images

The building society's first computer installed into the Head Office.View story
The building society's first computer installed into the Head Office.

Browse images

The Society's first Head Office at Little Park Street, 1886.View story
The Society's first Head Office at Little Park Street, 1886.

Browse images

The board of Directors and Officers. Sitting 3rd from left (front) is Thomas Mason Daffern, the Society's founder and first Secretary. The building society's High Street Office in 1934. The building society's first computer installed into the Head Office. The Society's first Head Office at Little Park Street, 1886.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service is available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. Find out why we use an 0845 number. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.