Welcome to the Coventry to all former Stroud & Swindon members

As the integration of Stroud & Swindon and Coventry Building Society is now complete, all accounts will be managed on one central system and this means that your account number has to change.

If you can't remember your new account number, our advisors will still be able to identify you from your old Stroud & Swindon account number, but this may take a little longer. By quoting your new Coventry account number we will be able to access your account details more quickly.

To set up a new payment into your account, please provide the following information:

Coventry Building Society,
HSBC,
Corporation Street,
Coventry.

Sort code
40-63-01

Coventry account
Your 8 digit savings account number. Please note that some correspondence may show a 9 digit account number. Simply omit the first digit when quoting your number to make a payment via your bank/building society.

During July or August you will have received your revised account terms and conditions which became effective on 1 October 2011. These changes to terms and conditions do not affect your interest rate.

If you have a savings account passbook you don't need to do anything at all. When you visit a branch, or if you send us your passbook either to make a transaction or to update it, your passbook will be replaced with a new one.

As the integration of Stroud & Swindon and Coventry Building Society is now complete, all accounts will be managed on one central system and this means that your account number has to change.

If you can't remember your new account number, our advisors will still be able to identify you from your old Stroud & Swindon account number, but this may take a little longer. By quoting your new Coventry account number we will be able to access your account details more quickly.

No, if you pay your mortgage by Direct Debit, you don't need to do anything at all. We will collect your Direct Debit payments as normal.

No, you don't need to do anything. All existing payments to your mortgage account will continue to be processed as before.

To set up a new standing order to pay your mortgage, please provide the following information:

Coventry Building Society,
HSBC,
Corporation Street,
Coventry.

Sort code
40-63-70

Coventry account
Your 8 digit mortgage account number.

During July or August you will have received details of changes to your mortgage terms and conditions, as well as the changes being made to some of our policies and processes. These all became effective on 1 October 2011.

The change to your account number will not affect your mortgage payments.

You can still use your local Stroud & Swindon branch or agency, which has now been converted to a Coventry branch or agency and you are now able to use any of the Coventry branches as well.

All customer calls will now be dealt with at Coventry's Customer Service Centre.

Yes - this phone number will continue to work but it has now been re-directed to the Coventry's Customer Service Centre.

If you want to contact us by post please write to us at:

Coventry Building Society
PO Box 9
High Street
Coventry
CV1 5QN

You can use the Coventry branches as well as the former Stroud & Swindon branches. Use our branch finder to find out where your nearest branch is.

Many of the Stroud & Swindon accounts can be managed online. You'll need to register for online services where you will be able to see your accounts and manage them subject to the account terms and conditions.

It's easy to register, just make sure you've got your Coventry account number and your password to hand.

If you don't have a password or you've forgotten it please call us on 0845 766 5522.

Register now

Although Coventry Building Society has had overall management of all the Stroud & Swindon accounts since the merger in September 2010, we have now taken over the day to day processing of your accounts. Please be reassured that the high level of service you have come to expect from Stroud & Swindon will continue.

Stroud & Swindon branches have already been refurbished and are able to offer you the wide range of Coventry savings, mortgage and insurance services as well as deal with any questions you have on your existing accounts.

You'll get the option of using Coventry's Online Services and access to extended call centre hours (8am to 8pm Monday to Friday, 9am to 5pm on Saturday and Sunday 10am to 4pm) and they'll be a telephone self-service option 24 hours a day.

We hope we can discuss the changes to understand what it is that you don't like. The aim is simply to align processes across the Society and we have tried to ensure customers are not effected negatively by the changes.

If you have anything you wish to talk to us about please call us, email us or visit one of our branches.

Coventry is a very traditional building society, committed to remaining an independent mutual organisation and has an excellent reputation for customer service and treating customers fairly. The integration brings more choice of services (e.g. online banking, longer hours, more branches) and competitive products.

So, if you're a saver and you're still not happy, you are entitled to up to 60 days from receipt of your terms and conditions letter to close your account or transfer to another account at the Coventry (subject to the terms and conditions of that account) without notice or charge.

As a mortgage customer you can repay your mortgage at any time, but please bear in mind that early repayment charges may apply.