We hope we can discuss the changes to understand what it is that you don't like. The aim is simply to align processes across the Society and we have tried to ensure customers are not effected negatively by the changes.
If you have anything you wish to talk to us about please call us, email us or visit one of our branches.
Coventry is a very traditional building society, committed to remaining an independent mutual organisation and has an excellent reputation for customer service and treating customers fairly. The integration brings more choice of services (e.g. online banking, longer hours, more branches) and competitive products.
So, if you're a saver and you're still not happy, you are entitled to up to 60 days from receipt of your terms and conditions letter to close your account or transfer to another account at the Coventry (subject to the terms and conditions of that account) without notice or charge.
As a mortgage customer you can repay your mortgage at any time, but please bear in mind that early repayment charges may apply.