To help us continually improve our website, we collect non-personal data with cookies. Cookies tell us how you have navigated to and around our website. To find out more or if you wish to opt-out please view our Cookies policy.
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Cookies policy

What are cookies?

Cookies are small text files that contain data, and that are placed on your computer, Smartphone (or whatever device you choose to access the internet with), by the websites that you visit.

We use cookies when you visit our website for the following reasons:

  • To keep the website and the details you enter into it secure
  • To make our site as easy as possible for you to use
  • To help us understand how you use the site

Different types of cookies

Session cookies: These are cookies that are automatically deleted when you leave the website or close your browser.

Persistent cookies: These are cookies that either stay on your computer until you choose to remove them or until they reach a pre-set expiry date.

First party cookies: These are cookies that are created by and placed on your computer by the owner of the website. This type of cookie is usually essential to the running of the web site.

Third party cookies: These are cookies that are managed by a third party but are placed on your computer by the owner of the website. This type of cookie is often used to help monitor activity on the website or to record how visitors to the site got there.

Blocking cookies

If you block cookies from this website you will not be able to use many of the services we offer, for example you will not be able to apply for an account online or use our Online Services to manage your Coventry accounts.

For more information about cookies visit www.allaboutcookies.org/manage-cookies Opens new website in another window.

These are the first party cookies we currently use.

Cookie Name Purpose
Essential secure browsing cookie CBS login This cookie is essential for all on site secure browsing. This includes Online Services and online applications.

This is a persistent cookie which is set when you visit a secure area of the site and will stay on your computer unless you remove it.

Are cookies enabled AreCookiesEnabled This cookie records if you have cookies enabled or not and helps us identify if a visitor can use our online services.

This is a session cookie which is set when you first visit the site and which will be removed when you close your browser.

Essential opt in/opt out CookiePermission This cookie is set when you first visit the site and records if you have accepted or declined our cookies.

This is a persistent cookie which will automatically expire after 3 months.

Referrer code cookie CBSref This cookie is used to monitor the effectiveness of our advertising by tracking how you got to the site.

This is a session cookie which is set when you first visit the site and which will be removed when you close your browser.

These are the third party cookies we use.

None of these cookies collect any personal data and you will not be identifiable as an individual to the third party cookie provider. For more information about the cookie provider and how they apply cookies please visit their website.

Cookie Name Purpose
Google analytics cookie _utma
_utmz
_utmb
_utmc
These cookies are managed by Google and we use them to collect information about how many visitors we have, where they have come from and how they use the site.

_utma and _utmz persistent cookies which are set when you first visit the site. _utma will automatically expire after 2 years and _utmz after 6 months.

_utmb and _utmc are session cookies which are set when you first visit the site and which will be removed when you close your browser.

YouTube video cookie PREF
VISITOR_INFO1_LIVE
YSC
These cookies are managed by YouTube and we use them to collect information about how many people view the videos on our site.

PREF and VISITOR_INFO1_LIVE are persistent cookies which are set when you first view a video on our site. PREF will automatically expire after 2 years and VISITOR_INFO1_LIVE after 8 months.

YSC is a session cookie which is set when you visit a page on our site with a video and which will be removed when you close your browser.

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 www.fca.org.uk Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.