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Claims and queries

If you have a query regarding your policy or would like to make a claim, simply call the relevant number shown in the table below. And if you are making a claim please have your policy number to hand, it'll help speed things up.

Telephone numbers for Landlord insurance
Landlord insurance

(Administered by Heath Lambert Insurance Services)

Claims: 0845 755 4422 (24 hours) - If for any reason this number is unavailable please call 01403 321250

Queries: 0845 0000248 (Mon-Fri 9am-8pm, Sat 9am-12 noon)

Domestic helpline

(Administered by Europ Assistance Holdings Limited)

This is a free and confidential service included in your insurance.

Helpline: 0870 350 5813 (24 hours)

Legal expenses and rent guarantee

(Administered by Arc Legal Assistance Limited)

An additional premium is paid for this cover. Please check your insurance schedule to see if you have this cover.

Claims and queries: 0844 770 1068 (24 hours)

Legal advice help line

(Administered by Arc Legal Assistance Limited)

This is a free and confidential service included in your insurance.

Helpline: 0870 350 1734 (24 hours)

The selling and administering of Coventry Landlord Insurance is undertaken by Coventry Building Society and Heath Lambert Insurance Services (HLIS), which is a trading name of Heath Lambert Limited (HLL). The Landlord insurance policy is underwritten by certain underwriters at Lloyd's of London.

The Rent Guarantee and Legal Expenses policies are arranged by HLIS, administered by Arc Legal Assistance Limited and underwritten by Inter Partner Assistance SA.

Coventry Building Society, Heath Lambert Limited, certain underwriters at Lloyd's of London, Arc Legal Assistance Limited and Inter Partner Assistance SA are all authorised and regulated by the Financial Services Authority (FSA).

Coventry Building Society is authorised and regulated by the Financial Services Authority (FSA reference no: 150892 www.fsa.gov.uk). The Society is a member of the Building Societies Association. This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.