Moving money around

What are the Coventry Building Society's banking details? >>
How do I order a cheque? >>
How do I arrange a same day payment or Telegraphic Transfer from my Coventry account? >>
When will my cheque show on my account and be available for me to withdraw? >>
When will payments be debited from my account? >>
  BACS payments >>
  Transfers between Coventry accounts (internal transfers) >>
  Standing orders and direct debits >>
  Regular internal transfers between Coventry accounts >>
How do I change or cancel a regular payment – standing order or Direct Debit? >>
Do you support Faster payments? >>
Why is the available balance on my account not the same as the account balance? >>
What happens if there are insufficient funds in my account to make a payment? >>
How do I provide notice on my account to make a penalty-free withdrawal or to close it?
What if I don't recognise a transaction on my statement? >>
Can I use my CashLink/Debit card abroard?

What are the Coventry Building Society's banking details?

BACS/ Faster payments

To arrange a BACS or Faster payment to your Coventry savings account or set-up a standing order payment to your Coventry account please use these details:

Coventry Building Society - HSBC, Corporation Street, Coventry
Sort Code: 40-63-01
Account number: Please quote the last eight digits of your account number

CHAPS payment or Telegraphic Transfer (your bank or building society may charge you for this service).

If you need to arrange a CHAPS payment or Telegraphic Transfer please use these details:

Coventry Building Society - HSBC, Corporation Street, Coventry
Sort code 40-18-17
Account number: 51172859.
Reference: The full nine digits of your Coventry account number.

SWIFT

It may take up to 3 weeks for funds to be available in your Coventry account if sent by SWIFT. Your bank or building society may charge you for this service. If you are sending funds to your Coventry account from abroad using SWIFT, please use these details:

HSBC Coventry CV1 1QJ
SWIFT code: MIDLGB22
Sort code: 40-18-17
Account number: 51172859
Reference: The full nine digits of your Coventry account number.
IBAN number: GB88MIDL40181751172859 (An IBAN number is not always required)

How do I order a cheque?

To order a cheque from your account, please contact our Customer Service Centre or visit one of our branches. They will let you know if this service is available on your account and if so arrange for a cheque to be issued. Please have the details of the exact amount and the payee to hand when you get in touch.

How do I arrange a same day payment or Telegraphic Transfer from my Coventry account?

To arrange a same day or Telegraphic Transfer to an account at another institution please call us no later than 13:00pm Monday to Friday (except Bank holidays).

There is a charge of £35 for this service, which will be debited directly from your Coventry account. Please note that this service is not available on all accounts.

When will my cheque show on my account and be available for me to withdraw?

When you pay a cheque into your account it will first appear in your 'Account balance' and start to earn interest immediately. Once the cheque is available for withdrawal it will appear in the 'Available balance' for your account. You can check both balances online when you login to Online Services.

Below is an example of how the Cheque Clearing Cycle works

Pay in cheque (start earning interest)		Cheque processed		Withdraw money*		Certainty of fate
Tuesday		Wed Thurs Fri Mon		Tuesday		end of Wednesday
Day 0		1 2 3 4		5		6

*Cheques paid into Coventry First, our current account, will be available for withdrawal one day earlier.

Industry minimum standards provide you with certainty that a cheque paid into your account is yours after 6 days ('certainty of fate').

Using the example above, the end of Wednesday, day 6, is the last day that a cheque paid into your account could be debited from your account without your permission.

There may be certain legal or other limited circumstances where these standards cannot be applied and where payment or non-payment of a credited cheque may be delayed or even prevented.

When will payments be debited from my account?

BACS payments

If you give us an instruction to make a BACS payment online or by telephone before 8pm Monday to Friday, it will usually be processed overnight on the same day.

Instructions we receive on a Saturday or Sunday to make a BACS payment will be processed overnight on the next working day.

Future dated BACS payments will be processed overnight on the date you have requested them.

One-off transfers between Coventry accounts (internal transfers)

We will normally carry out an instruction for an internal transfer between Coventry accounts immediately if we receive it before the cut-off times below. Future dated transfers will be processed overnight on the day before they are due.

Monday to Friday 8pm
Saturday 5pm
Sunday 4pm

We may occasionally have to vary these cut-off times, for example if there is a public holiday.

Regular internal transfers between Coventry accounts

These will usually be debited from your account overnight on the day before they are due.

Standing orders and direct debits

These will usually be debited from your account on the day they are due if it is a working day.

How do I change or cancel a regular payment – standing order or Direct Debit?

You can amend or cancel a regular payment online. Just login to Online Services and go to Money out.

To cancel a Direct Debit or standing order please allow 48 hours before the next payment is due to be made. If you are cancelling a Direct Debit payment to a third party you must also contact the originator of the Direct Debit - this is the company that is claiming the money from your account - to cancel it.

If you don't have access to our Online Services please contact our Customer Service Centre or visit one of our branches.

To set up a new standing order or regular transfer between Coventry accounts other than your own, please contact our Customer Service Centre or visit one of our branches.

Please remember Direct Debits can only be set-up by the company that you are making a payment to.

Do you support Faster payments?

We can receive Faster Payments from other financial institutions, but do not offer the facility to send faster payments from Coventry accounts.

Why is the available balance on my account not the same as the account balance?

The available balance on your account is the balance available for you to withdraw. If you have a current account it will also include the value of your overdraft.

Your account balance is a running balance and anticipates any payments waiting to be credited or debited from your account.

For more information have a look at when will my cheque show on my account and be available for me to withdraw.

What happens if there are insufficient funds in my account to make a payment?

We will not be able to carry out your instructions if there are insufficient funds in the account at the time we process your transaction.

If this happens we will contact you by secure message or write a letter to you to tell you that we were unable to carry out your instructions.

You will incur a charge of up to £20 each time we are unable to carry out your instructions due to insufficient funds in your account. If you have asked for a Direct Debit to be paid from your account, you may incur multiple charges if the originator tries to claim the payment more than once.

How do I provide notice on my account to make a penalty-free withdrawal or to close it?

If your account requires you to provide notice of a withdrawal please call us, write to us or visit one of our branches. Please provide details of the account and when you want the notice period to start.

What if I don't recognise a transaction on my statement?

If you do not recognise a transaction on your online statement or your paper statement, please contact us immediately.

Can I use my CashLink/Debit card abroard?

Yes, if your CashLink/Debit card has the PLUS logo on the back it can be used at cash machines abroad wherever you see the Visa or PLUS logo.

If you're planning a trip overseas, please phone us before you go, so that we can activate your card for the duration of your visit. You'll need to contact us no more than two weeks before you travel, with details of your destination(s) and the dates you'll be away.

If you do not tell us about your trip abroad, you will not be able to use your card and your transaction will be declined.

If you forget to contact us before you leave the UK, you can phone us using the contact number on the back of your CashLink/Debit card.

This is an additional security measure to safeguard your card and prevent fraudalent transactions overseas.

Coventry Building Society is authorised and regulated by the Financial Services Authority (FSA reference no: 150892 www.fsa.gov.uk). The Society is a member of the Building Societies Association. This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our advisors are available Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm, telephone self-service available 24 hours a day, 365 days a year. Contact your service provider for details of call charges, as costs may vary. To maintain a quality service, calls made to and from Coventry Building Society may be monitored and recorded.