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Contact us Get in touch

Before you pick up the phone or send an email, why not see if we've already answered your question below?

Managing your savings account
Opening your savings account
Mortgage FAQs
Online Services FAQs
Making a complaint

If you can't find the information you need please get in touch.

Phone us

0800 121 8899
From abroad: +44 24 7655 5255

Our Customer Service Centre is open:

Monday to Friday 8am-8pm
Saturday 9am-5pm
Sunday 10am-4pm

If you're an existing customer, please have your account number and password to hand when you call.

Our self-service facility gives you access to your account balance, 24 hours a day. Outside of our standard opening hours, there are more options available to you.

If you think your cash card or debit card may have been lost or stolen or if your security details have been compromised, please contact us immediately using the above number. Alternatively, if you think any of your security details have been compromised, you can notify us online.

Email us

If you would prefer to contact us online, please send us an email. When contacting us by email you should not disclose any confidential information such as details of your accounts. For the same reason we cannot answer specific questions about your account via email. You may prefer to write a letter, telephone us or visit one of our branches.

If you have a query relating to one of your accounts and manage your accounts online, then please login and send us a secure message.

Email us

Write to us

Address your letter to:

Coventry Building Society
PO Box 9
High Street

Find our head offices

If you would like directions to any of our offices, please select one of the links below for a detailed map and travel information.

Economic House (PDF 251KB) Opens in a new window

Oakfield House, Godiva House and Oak Tree Court (PDF 240KB) Opens in a new window

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.