0800 121 8899
From abroad: +44 24 7655 5255
Our Customer Service Centre is open:
Monday to Friday 8am-8pm
If you're an existing customer, please have your account number and password to hand when you call.
Our self-service facility gives you access to your account balance, 24 hours a day. Outside of our standard opening hours, there are more options available to you.
If you think your cash card or debit card may have been lost or stolen or if your security details have been compromised, please contact us immediately using the above number. Alternatively, if you think any of your security details have been compromised, you can notify us online.
If you would prefer to contact us online, please send us an email. When contacting us by email you should not disclose any confidential information such as details of your accounts. For the same reason we cannot answer specific questions about your account via email. You may prefer to write a letter, telephone us or visit one of our branches.
If you have a query relating to one of your accounts and manage your accounts online, then please login and send us a secure message.