We are fully committed to the W3C Web Content Accessibility guidelines opens new website
, which provide a set of checkpoints to help ensure that websites are easy to use for everyone.
We are continually looking to make improvements and are currently working with the Shaw Trust Website Accessibility Accreditation Service opens new website to ensure that our website is as accessible and usable as possible.
Throughout our website we aim to provide:
- Good colour contrast
- Clear and simple language
- Skip links
- The ability to tab through content without the use of a mouse
- Alternative text on images so that if you can't see the image, you know what it means
- Pause and play buttons wherever we using moving content
- A consistent page structure
If you need to you can adapt your computer settings to: change the background and text colours, magnify the screen and make your mouse pointer easier to use, switch images off etc. You can find our more about how to change these settings by going to the BBC's My Web My Way opens new website pages.
You could also visit AbilityNet opens new website or call them on 0800 269 545, they provide a free service to help you adapt your computer to your needs.
We welcome any feedback on the accessibility of our site or any suggestions for improvements, please contact us by email providing as much information as possible about your experience using our website.
As part of our on-going branch refurbishment programme, we have, wherever possible, done the following:
- Fitted automatic or power-assisted doors
- Removed steps and replaced them with ramps
- Improved the layout within the branches to allow space for manoeuvring wheelchairs
- Introduced more meeting areas to provide suitable private areas for all our customers to discuss their finances
For more information about the facilities in individual branches, please give the branch a call - they will be happy to help.
Wherever possible our cash machines have wheelchair access.
If reading standard print is difficult, you can choose to receive literature in a number of alternative ways:
To register to receive literature in one of the above formats give us a call on 0845 766 5522, or write to our Customer Service Centre, Coventry Building Society, Oakfield House, PO Box 600, Binley Business Park, Coventry CV3 2YR, and we'll ensure that your documentation will be sent to you in the requested format.
If you are not a member of the Society you can also receive information in large print, Braille or CD. You will need to contact us each time you require this service by calling us on 0845 766 5522.
You can call our Customer Service Centre, using your Typetalk system, or:
if you're in a branch, simply turn your hearing aid to the T-position to take advantage of our portable Induction Loop system.
To make life easier for all our members we offer a number of ways for you to manage your money: