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Making our services available to all

At the Coventry we are committed to making all our services and products available to everyone.

Web accessibility

We are fully committed to the W3C Web Content Accessibility guidelines Opens new website in another window, which provide a set of checkpoints to help ensure that websites are easy to use for everyone.

We are continually looking to make improvements and are currently working with the Shaw Trust Website Accessibility Accreditation Service Opens new website in another window to ensure that our website is as accessible and usable as possible.

Throughout our website we aim to provide:

  • Good colour contrast
  • Clear and simple language
  • Skip links
  • The ability to tab through content without the use of a mouse
  • Alternative text on images so that if you can't see the image, you know what it means
  • Pause and play buttons wherever we using moving content
  • A consistent page structure

If you need to you can adapt your computer settings to: change the background and text colours, magnify the screen and make your mouse pointer easier to use, switch images off etc. You can find our more about how to change these settings by going to the BBC's My Web My Way Opens new website in another window pages.

You could also visit AbilityNet Opens new website in another window or call them on 0800 269 545, they provide a free service to help you adapt your computer to your needs.

We welcome any feedback on the accessibility of our site or any suggestions for improvements, please contact us by email providing as much information as possible about your experience using our website.

Branch access

As part of our on-going branch refurbishment programme, we have, wherever possible, done the following:
  • Fitted automatic or power-assisted doors
  • Removed steps and replaced them with ramps
  • Improved the layout within the branches to allow space for manoeuvring wheelchairs
  • Introduced more meeting areas to provide suitable private areas for all our customers to discuss their finances

For more information about the facilities in individual branches, please give the branch a call - they will be happy to help.

Cash machines

Wherever possible our cash machines have wheelchair access.

Sight problems

If reading standard print is difficult, you can choose to receive literature in a number of alternative ways:
  • Large print
  • Braille
  • CD

To register to receive literature in one of the above formats give us a call on 0800 121 8899, or write to our Customer Service Centre, Coventry Building Society, Oakfield House, PO Box 600, Binley Business Park, Coventry CV3 2YR, and we'll ensure that your documentation will be sent to you in the requested format.

If you are not a member of the Society you can also receive information in large print, Braille or CD. You will need to contact us each time you require this service by calling us on 0800 121 8899.

Hearing difficulties

You can call our Customer Service Centre, using your Typetalk system, or:

if you're in a branch, simply turn your hearing aid to the T-position to take advantage of our portable Induction Loop system.

Choice of how to do business with us

To make life easier for all our members we offer a number of ways for you to manage your money:

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number 150892 Opens new website in another window). This site is intended for UK residents only. Coventry Building Society. Registered Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.

Our Customer Service Centre is open Monday to Friday 8am-8pm, Saturday 9am-5pm, Sunday 10am-4pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.