If you have forgotten your password, don't worry, a new one can easily be set up online or via post.
Please note, attempting to reset your password online will cancel any previous requests made for a postal reset form.
To reset your password online you must have:
- Logged in for the first time and have selected an image
- Have a valid email address registered with us
- Set up your security questions and provided answers
- Have your Web ID to hand
- Have your Grid Card available
If you don't have one or more of the items listed above, you can reset your password via the post.
To reset your password online, please complete your details below and select 'Next'.