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Compromised security

Tell us immediately using the form below if you think your Security Details have been compromised, if you think someone else may know your password or if you didn't see the correct image or last login details when you last logged in.

When you have completed your details and clicked 'Submit', we will temporarily block all access to your accounts as a precaution and post a form to you to enable you to choose a new password. Alternatively, if you have already set up security questions and have registered an email address with us, you can reset your password online, by selecting 'Reset password' from the Login page.

You won't be able to access Online Services, or arrange withdrawals from your accounts by telephone, until your new password has been set up. When your new password has been set up (usually within four days if returning the form to us by post) you'll be able to login to Online Services and arrange to make withdrawals from your account by telephone.

A member of our Customer Services team may contact you for further information.

Your details

Date of birth


Getting help

Our secure Online Services makes managing your money easy and convenient meaning that you can stay on top of your finances.

If you need support, using these links may help.

Register for Online Services

You must be aged 16 or over to register for Online Services and if you have joint accounts, each account holder will need to register separately.

Please make sure you have a Coventry account number and your password handy.

If you don't have a Coventry password, or you've forgotten it please call us on 0800 121 8899.