What’s a remote access scam?

Fraudsters impersonate internet service provider employees (e.g. BT, Sky) and try to convince you that something is wrong with your computer. The fraudsters may try to  convince you to download and install remote access applications to your PC, laptop or even your mobile phone so that they can ‘fix’ the fictitious technical issue for you. They may then charge you a fee for fixing things for you but often the prize is just to get hold of your personal and financial details or access to your online banking facilities.


How can you avoid falling victim to this type of scam?

  • If someone calls you unexpectedly, even from a company you know or deal with, question why they’ve called you. If you’re still not sure, call the company on the publicly available number to check the call.

  • If someone is pressuring you to make a quick decision, this is normally a sign that they’re not a genuine caller. 

  • Criminals will often try and confuse less computer-savvy members by using complicated jargon. If you don’t understand what the person is explaining, ask someone you know and trust to help you.

  • Never log in to a secure website while someone else has remote access to your computer or share your security details. No genuine organisation will ask you to share your security details or login to online banking using remote access software.

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