Better for members

 

Service to make you smile

Your time is precious. And it’s not something we waste. With an average call waiting time of less than 50 seconds*, we stand out from the crowd for our service.

You’re appreciated

As a member, you can access exclusive products and higher rates than new members. Last year we paid £201 million in interest above the market average** giving you peace of mind your money is working hard for you.

You talk, we listen

Your opinion matters. We’re owned by you, our members, and feedback from you is important. Your online Member Panel gives you the chance to have your say, without even leaving the comfort of your home. 

Your Green Together Reward

We offer eligible members £500 for making qualifying energy efficient home improvements. Home is so much more than a house. It's this planet we share together. And one we're committed to protecting with your help.

Pennies for your thoughts

In 2021 alone, we donated £315,000 to charity partners to support local communities. All generated from money sitting in dormant accounts, untouched for over 15 years, often a few pence but it all adds up.

Supporting your communities

We've donated £1.6 million*** this year to supporting local communities where we live and work. They mean a lot to us. Humans helping others can achieve outstanding results. We're lucky - we get to see it first-hand.