"I don't sell - I build relationships. And that’s much more important than trying to achieve sales figures."
"I speak to intermediaries all the time and I'm out visiting them every day. I know their business and the type of clients they have so I can talk to them about what's really relevant.
There might be changes in policy such as our approach to BTL-ICR, a rotation of products, or the introduction of an incentive like cashback – we can help our intermediaries identify who might benefit from these changes. We can also check the progress of applications and if there's an issue and I can help to resolve it, I will.
I don't have sales targets and I'm not on commission. This means that I'm completely impartial and intermediaries can trust my advice and guidance completely. My only incentive is to benefit their business and their clients.
They rely on their BDMs – they call me to ask questions and talk to me if they’re having problems. It's all about communication. They know I'll be open with them and do everything I can to help."
"Our intermediaries don't just get a blanket response – we develop strong relationships and as a business we take an ethical approach. It's why I love working here!"