We use cookies to ensure we give you the best browsing experience on our website. This includes cookies from third party analytics providers to help us understand how you use our site so we can continually improve. You can delete and block cookies, but parts of our site won’t work without them.

If you’d like to find out more about how we use cookies view our Cookie policy.

To find out more about how we look after your data view our Privacy notice.

Manage cookies


Coventry intermediaries logo0800 121 7788 Monday to Friday 9am - 5pm. Closed on bank holidays.

"TBDMs build connections. We're the personal link between the intermediary and the business."

"I usually call to introduce myself as soon as a new intermediary joins one of the networks on my panel. We then speak regularly and I develop the relationship from there. I was a Mortgage Advisor for five years and an estate agent before that – now I speak to intermediaries every day, so I have a real understanding of the issues they face.

I'm the first point of contact for them and I can give guidance about the direction a case needs to take. They know they can have an honest conversation with me – if a more complex case is strong and has merit, I’ll support them and liaise with the underwriters on their behalf.

Cases vary and intermediaries need support in different areas, so I put myself in their shoes and always try to help. Recently one of my intermediaries was arranging a mortgage – but it was part of a long and complex chain and he was due to go on holiday. I took over while he was away, made sure things progressed and then sent him a message telling him it had completed successfully. It’s just the way we do things."

"I don’t have targets – it’s about service not sales. I like to be proactive – it’s really satisfying to call intermediaries as soon as I have an update for them."

Meet the people who bring our pledges to life