Our service levels are all based on a working week, Monday to Friday 9am - 5pm.
The offers issued in the last five working days took an average of:
No applications are excluded and we measure the time from when we receive the application to when it's offered.
We are currently working on referred AIPs from the:
We confirm the majority of our AIP decisions immediately through our online system. When an AIP is referred we'll aim to process it on the same day, when it's received before 3pm.
We are currently processing documents received from:
We'll always show the date of the oldest document waiting to be worked on.
Our average call waiting time on the previous working day was:
Our call waiting times are displayed in seconds and reflect the average time that intermediaries waited for us to answer their calls.
We are currently instructing valuations on:
As a standard we instruct a valuation immediately (on receipt of an application fee, if applicable).