Before we can give you information about a customer’s mortgage account you’ll need their permission to conduct business on their behalf.
To request account information:
If you're on our panel you can call us on 0800 121 7788 and select option 4.
If you want to request authority by email, please complete a mortgage information request form and return it to us via secure email Opens new website in another window at intermediaries@thecoventry.co.uk.
To request a like-for-like product transfer illustration:
If you're on our panel you can call us on 0800 121 7788 and select option 4.
If you want to request a like-for-like product transfer illustration by email, please complete a customer illustration request form and return it to us via secure email at intermediaries@thecoventry.co.uk
.Remember - we can only provide you with certain information relating to your client’s mortgage account, such as their current balance, the indexed valuation figure, amount of ERCs (if applicable) and the date the ERC period ends.