We’re here to give you support at every stage of the application process. Call 0800 121 7788 and choose one of the options below.
We aim to answer all calls within 30 seconds - take a look at our most recent service levels.
0800 121 7788 Monday to Friday 9am - 6pm
Call and select one of the options below:
Updates on submitted applications
With access to the Underwriting Team, our New Lending Support Advisors can give you updates and decisions, and discuss any aspect of your application.
New business and AIP enquiries
Our Intermediary Development Advisors are trained to the same standard as our BDMs so when you need to rely on a lending decision, speak to the team.
Technical support
Having some technical issues? We’ll do our best to help.
Product transfers
From KFI to application, we can help with the BTL and Residential product transfer process.
Intermediary administration
The team can help with anything from registration to proc fee payments.