We're your dedicated point of contact and are here to give you the support you need quickly and efficiently. What's more, every call you make to the Coventry for intermediaries is free - so not only can you rely on us for excellent service and competitive rates for your clients, you can also save costs on your business calls to us too. In line with our pledges, we're open and honest about our service levels and are here to make doing business with us easier.
0800 121 7788 Monday to Friday 9am - 6pm
intermediaries@thecoventry.co.uk
Call and select one of the options below:
New Lending Support team - progressing your case
- Track a case in processing
- Same day updates
- Immediate access to underwriters
- Lending decision appeals
Most cases progress without the need for support. However, if you need our help we have immediate access to underwriters ready to review the case and update you the same day.
Intermediary Development team - new business enquiries
- Discuss a complex case
- Talk to a dedicated advisor
- Answer lending policy queries
- Discover our product range
- Confirm DIPs and AIPs
Our Lending policy is there to guide you for most cases. However, if you have a complex enquiry our team of experts are ready to take your call.
Intermediary Development team - administration and support
- Existing customer KFIs
- Procuration fee payment enquiries
Our team are here to help you with all aspects of your panel membership and are also your first point of contact for existing customer administration and KFIs.
Intermediary Development team – system support
- Resolve system and website enquiries
Our team are here to help you do business with us. Should you have difficulties with using our systems or website we're ready to help you.