Committed to you - the broker
Your clients expect the best from you - they rely on you for excellent advice and service, and to move their mortgage forward. So why should you expect anything else from us?
Our service promise
As an intermediary you're an integral part of our business - one we value highly. We're here to offer you a dedicated service committed to providing a range of products for your clients. With our online case submission system and standalone affordability calculator you can obtain a DIP before progressing to full application - so you can ensure you place your client's case with a suitable lender.
With a team of field and telephone BDMs covering the UK, plus your support teams just a phone call away on 0800 121 7788, we're ready to support you with your day-to-day business and provide you with fast and accurate information when you need it most.
The proof is in our pledges
Our unique four pledges demonstrate our business principles and our dedication to you and the intermediary market.
Fairer Finance for you and your clients
We're committed to providing an excellent service for you and your clients. And Fairer Finance agrees with us.
Fairer Finance is an independent consumer group that ranks providers on trust, complaints, transparency and happiness.
We've been proud holders of Gold Ribbons from Fairer Finance since they introduced them in 2014.
Find out more about our Fairer Finance award.
Meet our management team
Darin Landon
Darin is Distribution Director for Coventry Building Society.
He has over 25 years' experience in the building society sector, spanning senior roles in customer service, sales and operational management.
Kevin Purvey
As Director of Intermediaries, Kevin leads a team of over 100 people, field and telephone based. He is responsible for the intermediary distribution strategy and all key partner relationships.
With over 25 years' of intermediary experience, Kevin has worked in life assurance and broking and more latterly has held senior sales roles with major financial organisations.
Jonathan Stinton
As Corporate Relationship Manager, Jonathan is responsible for building and managing relationships with some of our biggest partnerships. Jonathan has been in financial services since 2000, supporting the broker community as a BDM. He has been with the Society since 2008.
Ben Williams
As Corporate Relationship Manager, Ben manages relationships with our Corporate Partners. Bringing a wealth of industry experience having worked in the industry since 1998, Ben joined the Society in 2012 as a BDM covering the Severn Valley area from South Wales to Bristol and has managed one of our BDM teams.
Claire Chick
Also a Business Development Team Manager, Claire supports over 850 intermediary partners in Scotland, Wales and the North of England – by managing a team of field BDMs.
Before joining the Society, Claire worked for a number of major financial institutions. She has 25 years’ experience in financial services, working in both the consumer and business-to-business sectors.
Keith Williams
Keith is Intermediary Operations Manager, with responsibility for ensuring a first class telephone and administration service to all our intermediaries. Keith has worked within mortgages for over 25 years and for the Society since 1996.