Supporting you and your clients through the Coronavirus outbreak

Coronavirus updates

Coronavirus is having a major impact on all of us and we’re here to support you and your clients during this period. It’s challenging but we’re following the changes closely and updating our policies where we need to.

We’ve put together some detailed guidance to tell you how your clients may be affected and what you can do to help them.


Temporary lending policy changes

IMPORTANT: We’ve made some temporary changes to parts of our Residential and BTL Lending Policies you need to be aware of which are listed below. You must read these before referring to our Lending Policy pages.

Listed below are the areas of our Residential Lending Policy which have temporarily changed. Please click on each item for full details of the changes made.

If the area of Lending Policy you’re looking for isn’t listed here then our standard Residential Lending Policy applies and can be found on our Residential lending policy page.

Listed below are the areas of our BTL Lending Policy which have temporarily changed. Please click on each item for full details of the changes made.

If the area of Lending Policy you’re looking for isn’t listed here then our standard BTL Lending Policy applies and can be found on our BTL lending policy page.


Contact centre

To help provide the highest level of telephone and administrative support our operating times are now Monday to Friday 9am – 5pm. Don’t forget our BDMs are still here to help and offer any guidance you need.

  Find your BDM