Supporting you and your clients through the Coronavirus outbreak

Coronavirus updates

Coronavirus is having a major impact on all of us and we’re here to support you and your clients during this period. It’s challenging but we’re following the changes closely and updating our policies where we need to.

We’ve put together some detailed guidance to tell you how your clients may be affected and what you can do to help them.


Important information

Listed below are the areas which have changed. Please click on each item for full details of the changes made.


Contact centre

To help provide the highest level of telephone and administrative support our operating times are now Monday to Friday 9am – 5pm. Don’t forget our BDMs are still here to help and offer any guidance you need.

  Find your BDM