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Call us 0800 121 8899
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Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

Call costs explained


First, you’ll need to check your mortgage terms and conditions to see if your mortgage allows for payment holidays. Payment holidays are only available on certain mortgages. Please contact us to find out if you are eligible.

Before we make a decision about whether to allow a payment holiday, we’ll need to consider your circumstances and the reason for the request.

If your payment holiday is approved, interest will continue to be charged to the account during the payment holiday period, which means your balance will increase. We’ll recalculate your payments once the payment holiday has finished.

If you've been affected by coronavirus and would like to apply for a mortgage payment holiday, you can here.