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Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.


All enquiries 0800 121 8899

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Get in touch

Help us to help you 

If you need to do something that can’t be done online, you can call us. Our branches are open but working differently at the moment. Please only visit if you can’t do what you need to do online or on the phone. Our coronavirus support page has all the information you need about how to manage your money from home and how our services are affected.

We'd love to hear from you


Call 0800 121 8899

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Free call from mobiles and landlines

 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays

From overseas
+44 2476 555 255

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Closed on bank holidays

Contact us by email

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General enquiry

support@thecoventry.co.uk
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Send us a secure message

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Making a complaint
 

Make a complaint
If you'd like to make a complaint, you can do this online, over the phone, in branch or by post. We take all complaints seriously and work hard to resolve them as quickly as possible.

Registering a bereavement 

Specialist bereavement team
When someone dies, there's lots to do at such a difficult time. If they had a Coventry Building Society account that you're dealing with, we'll do our best to make things as easy as we can for you. More about registering a bereavement

Power of attorney
 

Power of attorney
If you need help or advice on how to set up a power of attorney for a loved one, call us on 0800 587 4525. 

Remember – never put any confidential information about your accounts in an email. If you have access to Online Services, and your message is confidential, login and use the secure message option. It’s safer than an email. You could also write to us, call us on 0800 121 8899 or pop into a branch.

We're here to help

You can use online support to find what you're looking for:

Savings

Pay money in
Take money out
Check your balance


Mortgages

Find a mortgage
Manage your mortgage
Switch your mortgage

 

If you need any extra support here’s more information that might help.

We answered your calls in...

8 seconds* for savings enquiries

17 seconds* for mortgage enquiries

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*Based on the last working day's average call times.

Opening hours:
Monday to Friday 8am-7pm, Saturday 9am-2pm, Sunday closed, closed on bank holidays 

Write to us

If you prefer to write to us, use this address:
 

Coventry Building Society 
PO Box 9
High Street
Coventry 
CV1 5QN

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