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We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

Members of our executive team are impersonated in latest email scam

Over the last few weeks we’ve seen an increase in reports of an email scam where members of our executive team are being impersonated.

Criminals are sending fake emails pretending to be one of our executives, usually with a job offer or financial benefits offered. Some even include photos of fake identification to make it look genuine. In some cases they contain spelling or grammar mistakes and encourage people to act quickly. They can often include fraudulent links or attachments containing a virus. Don’t click these unless you were expecting them and know what they are.

When someone responds, these emails then grow into what is known as an ‘advance fee’ scam – where the sender claims they are due a huge sum of money (whether through windfall, inheritance etc.) and need the recipient to help them access it. They’ll then ask the recipient for an upfront payment promising they’ll receive a share of this money.

It’s important that if you receive a fake email like this, you don’t acknowledge or reply to the email. Don’t click on links or attachments, unless you were expecting them and know what it is. Instead, report it to us at and to the National Cyber Security Centre at If you can attach the email rather than just forwarding it to us, it would help - we're able to get more information on the fraudster if it comes to us this way. 

How you attach an email depends on the programme you use. If you want to double check, you can find some instructions here:

For more information on how to spot common and online scams, visit our fraud and security pages