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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

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Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed


Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

The New £10 Note

From Thursday 14 September the new polymer £10 note appeared in British wallets and purses.

The new note, featuring author Jane Austen, has a number of new features and is designed to be harder to counterfeit and longer-lasting.

You can continue to use the paper £10 note, featuring Charles Darwin, until it is withdrawn from circulation in Spring 2018. The Bank of England will give at least three months’ notice before the final  withdrawal date.

For full details on the new note and its security features visit the Bank of England's dedicated site.