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Savings enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday 10am-4pm
Bank holidays – closed 

Mortgages enquiries:
Monday to Friday 9am-6pm
Saturday 9am-5pm
Sunday - closed
Bank holidays – closed 

Easter opening hours - our branches and Customer Service Centre are closed Friday 10 April, Sunday 12 April and Monday 13 April.


All enquiries 0800 121 8899

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We understand you might be worried during this unusual time. We’re here to help and support you. Most of our services are available online.  We’re trying to keep our branches and phone lines open for those who really need us. It’s essential that you don’t visit a branch unless it’s absolutely necessary , and please leave our phone lines free for those in greatest need of help.

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Maintance Update - We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening might not be available. We’ll be back up and running by the morning.
Join us in Taking Five to Stop Fraud

During 2018, there were 3.47 million cases of fraud, with £841.8 million lost to financial fraud.  

You can find out more about some of the common scams here along with some hints and tips on how you can avoid becoming a victim of fraud.

We’re a proud supporter of Take Five to Stop Fraud – a national campaign that gives you simple advice on how you can stay safe from fraudsters.

It’s important to take time to think before you act – Take Five have the following key messages which could help protect you from fraud:

  1. A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you're expecting to be contacted by.

  2. Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click in an unexpected email or text.

  3. Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number. 

Visit the Take Five website to find out more.

External link to Take Five website