We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.
We keep a record of all complaints we receive and publish the figures here, on our website.
We’re owned by you, our members, so it’s only right that we listen to your views.
We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.
Latest Society news
We're marking the tenth year of our partnership with The Royal British Legion.
We’ve been recognised by consumer champions Which? once more.
The UK's first digital mortgage deed has been registered with the Land Registry.