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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm


All enquiries 0800 121 8899

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Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed

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Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

We listen to our members and act on what they tell us


Through roadshows and regular surveys, there are plenty of opportunities to have your say

Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Members' Roadshows

We’re owned by you, our members, so it’s only right that we listen to your views.

We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.

Latest Society news

October 2018

How we help our savers

We always try to do our best for you and be competitive.

October 2018

A new look on the High Street

We've created a new branch design and layout which is simple, open and warm.

October 2018

Our latest graduates

Meet the latest members of our successful Graduate Programme.