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We listen to our members and act on what they tell us


Through roadshows and regular surveys, there are plenty of opportunities to have your say

Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Members' Roadshows

We’re owned by you, our members, so it’s only right that we listen to your views.

We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.

Latest Society news

May 2018

Volunteering at The National Memorial Arboretum

 

We're marking the tenth year of our partnership with The Royal British Legion.

May 2018

Coventry endorsed by Which? for savings

 

We’ve been recognised by  consumer champions Which? once more.

April 2018

UK’s first digital mortgage deed

 

The UK's first digital mortgage deed has been registered with the Land Registry.