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We listen to our members and act on what they tell us


Through roadshows and regular surveys, there are plenty of opportunities to have your say

Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.

Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say

Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Members' Roadshows

We’re owned by you, our members, so it’s only right that we listen to your views.

We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.

Latest Society news

July 2018

Coventry announces strong half-year results

We're continuing to grow, provide great service and invest in the business while managing our costs. And of course, we continue to give value to members.

July 2018

Society welcomes new Non-executive Director

We're pleased to announce that Martin Stewart will join the Board as a Non-executive Director on 1 September 2018.

June 2018

Our award winning employability programme

We're delighted to have won the Education partnership Award at the 2018 Responsible Business Network Awards.