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Call us0800 121 8899

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Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

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We listen to our members and act on what they tell us

Through roadshows and regular surveys, there are plenty of opportunities to have your say
Members' Council

The 12 volunteers on our Members’ Council are real members with real savings accounts and mortgages.

They regularly give us feedback and help us develop and plan for the future.


Clear, open and honest

We hope you never have to complain, but if you think we've made a mistake, tell us and we'll try to put it right.

We keep a record of all complaints we receive and publish the figures here, on our website.

Have your say
Is there something you’d like to tell us? Whatever it is, let us know.

Send us your feedback – we’ll make sure it gets to the right person and they’ll listen to your request.

Members' Roadshows

We’re owned by you, our members, so it’s only right that we listen to your views.

We hold Roadshows around the country – they’re the perfect opportunity for you to have your say.


UK's happiest savings customers

In their Autumn 2017 rankings, Fairer Finance rated us top for ‘customer happiness’.

Latest Society news

February 2018

Coventry Building Society announces strong results for 2017


Highlights included strong growth in savings and mortgages, low costs, competitive savings rates and exceptional customer service.

February 2018

One of the Best Companies to Work For



We have moved up to number 55 in the Sunday Times ‘100 Best Companies to Work For’ list.

January 2018

Supporting Take Five to Stop Fraud Week (22-26 January)


We're committed to tackling financial fraud and scams. That's why we're a proud supporter of Take Five to Stop Fraud .