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Call us0800 121 8899

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Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

Call costs explained

Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed


Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

Highest customer satisfaction

We have the highest customer satisfaction rate of any UK bank or building society

*Based on 52 week moving average ending 22 October 2018, comparing the number of satisfied versus dissatisfied customers, excluding those that don’t give an opinion. The research is based on a combined 1,288 customers, across two studies, with a nationally representative adult profile. It excludes brands with fewer than 100 responses.

YouGov - Highest customer satisfaction of any bank or building society

What's YouGov?

YouGov is a world-leading online market research company, measuring public opinion and consumer behaviour. 

It's driven by one simple idea: that the more people participate in the decisions made by the institutions that serve them, the better those decisions will be.


What's BrandIndex?

YouGov's BrandIndex measures brand perception across multiple sectors. It gives us a daily snapshot of what our members think about us – and shows us how we compare to other building societies and where we need to improve.

BrandIndex rates a number of areas including:

  • Quality
  • Value
  • Customer satisfaction
  • Brand awareness

Sign up and have your say

Anyone can join the YouGov panel. Visit their website to sign up and share your opinions in return for points and rewards.