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Customer Service Centre


Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

Online payments

Making payments

How to pay in to your account

Online:

To set up a one-off payment or standing order to your account, use these details:

Coventry Building Society

Sort code: 40-63-01

Account number: Use the last eight digits of your account number.

By cheque:

Currently you can’t deposit a cheque through Online Services – you’ll need to post it to us.

Make sure the cheque is made out to the name shown on the account and send it to:

FREEPOST CBS CUSTOMER SERVICES

Write the address exactly like this, all in uppercase and all on one line. You don’t need to use a stamp. Royal Mail delivers Freepost as second class mail.

We’ll start paying interest from the day the cheque is paid in.

Find out more about paying in a cheque

International payments to your account

  • From an EU country – allow two working days for the money to arrive in your account.
  • From a non-EU country – allow six working days for the money to arrive in your account.

Find out more about international payments

How to make a payment

Who you can pay

Depending on the type of account you have, you can make a one-off payment to:

  • Your Named Account (also known as your Nominated Account). You can check your Named Account information in ‘My details’
  • A company or person’s bank or building society account
  • Another Coventry account.

You can’t make a payment to an overseas account from your Coventry account.

To make a payment

Before you make a payment, make sure you have enough money in your account at the time of payment. If a payment is future dated, you’ll need enough money in the account on the date the payment is due to leave.

To make a payment, choose the account you’d like to pay from and go to ‘Payments’. When you select ‘Make a payment’, you can choose to pay an existing payee or set up a new one.

Once you’ve set up a payee, their details will stay in your ‘Payees’ list so that you can easily make a payment to them again in the future.

Before you make the payment, we’ll need to confirm it’s you. 

To amend or cancel a payment

You can check the details of all the payments you’ve set up in ‘Pending payments’ and amend them or cancel them if they haven’t yet left your account.

It’s important to remember that you can’t cancel or amend a payment on the day it’s due to leave your account.

Payment timescales
  • Payments to another Coventry account will arrive immediately.
  • One-off payments to another bank or building society will leave your account the day after you set up the payment and should arrive in your payee’s account by the close of business that day – unless that date is a non-working day, in which case it will arrive on the next working day.

The time it takes to arrive and clear in that account is subject to the usual processing times of the bank or building society receiving the payment.

  • Future dated payments will leave your account and arrive in the payee’s account on the date you requested unless that date is a non-working day, in which case it will arrive on the next working day.
Payment reference

A payment reference tells the person or company receiving the payment what it’s for and who’s paying it. It helps to make sure your money goes to the right account.

If you’re paying a friend or individual you may not need a reference. If you’re paying a bill, your reference might be your customer number, for example, or your credit card number. 

If you think you’ve paid the wrong person
Call us straight away on 0800 121 8899.
If you get a warning from another bank or building society when you’re sending a payment to your Coventry Building Society account

If you’re making a payment into your Coventry Building Society account from another bank or building society, you might see an alert telling you that your payment details can’t be automatically checked.

There’s a new service called Confirmation of Payee (CoP) that banks can use to confirm that the name you’ve entered when you’re making a payment matches the sort code and account number. It’s an account name-checking service that helps to make sure payments aren’t sent to the wrong bank or building society account. 

As we’re not part of this service, it means that you might get alerts about not being able to automatically check the payment details when you make a payment.

Don’t worry though – you can still go ahead with the payment as usual and it’s still secure. We always recommend that you check very carefully to make sure you have the right payment details. We use 9-digit account numbers for our savings accounts – simply quote the last eight digits when you’re making a payment into your account.

Pending payments

Pending payments
A pending payment is one that you’ve set up but hasn’t left your account yet. For example, it might be a regular payment that goes out every week or month, or you might set up a payment to leave your account on a future date.
How to find your pending payments
You can make a payment and see all the payments you’ve set up in the ‘Payments’ section of each account. 
To amend or cancel a pending payment

You can amend or cancel a pending payment in the ‘Pending payments’ section. You can’t amend or cancel a payment on the day it’s due to leave your account. 

We’ll need to confirm it’s you before you can make any changes.

Managing regular payments

Standing orders and Direct Debits

A standing order is a set amount of money that you send regularly to another account. You set it up and manage it yourself.

A Direct Debit is a regular payment that’s requested and set up by the person or organisation you’re paying. The amount can vary from payment to payment, for example, if you’re paying your mobile phone bill each month. But you should always know how much will be taken because you’ll receive a bill, or be given notice that the amount is due to change.

You’re covered by the Direct Debit Guarantee if anything goes wrong.

To view your regular payments
  • Standing orders:  

You can see your standing orders – and the date they’re scheduled to leave your account – in the ‘Pending payments’ section of each account.

  • Direct Debits:

You can see your Direct Debits – and the date they were last paid – in the ‘Payees’ section of each account.

To amend or cancel a standing order

Go to ‘Pending payments’ and choose the payment you want to change. It’s important to remember that you can’t amend or cancel a payment on the day it’s due to leave your account.

We’ll need to confirm it’s you before you can make any changes.

 

To cancel a Direct Debit

Go to ‘Payees’ and choose the Direct Debit you want to cancel. It’s important to remember that you can’t cancel a payment on the day it’s due to leave your account.

We’ll need to confirm it’s you before you can make any changes.

Managing payees

To view your payees
You can view all of your payees in the ‘Payees’ section of each account. Once you’ve set up a payee, their details will stay in your payees list so that you can easily make a payment to them again in the future. 
To add a new payee

You can add a new payee in the ‘Payees’ section of the account you’d like to make a payment from.

Their details will stay in your payees list so that you can easily make a payment to them again in the future.

To manage your payees

You can delete a payee in the ‘Payees’ section of each account.

If you want to change a payee’s details, you’ll need to delete them first, then choose ‘Add a new payee’ and enter their details again.