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Call us 0800 121 8899

Customer Service Centre

We're open and we're here to help you. The opening hours may be different and the wait time might be longer than usual during busy times. Thank you for your patience.

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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Maintenance update

We’re giving our system a bit of a check up tonight from 11pm for a few hours. While we do that, our Online Services, password set-up service and savings account opening won't be available. We’ll be back up and running by the morning.

Supporting you to find the help you need

Looking after members is important to us, especially during difficult times. We’ll do whatever we can to support you. In some cases, there are other organisations that might be better placed to support you, depending on your situation. 

Where to find more support with everyday life 

Protect yourself from fraud

It’s really important to protect yourself from fraud. Never let anyone else know or have access to your bank details, and don’t allow anyone to pressurise or trick you into giving your information or making a transaction. If you’re not sure, it’s always ok to take some time to stop and think.



Domestic abuse 

You can talk to us if you’re feeling controlled in any way, including financially (for example, if someone is forcing you to sign papers, restricting access to your own money or taking your bank cards).

We’re also here for you if you feel you’re being abused in any way (physically, sexually, financially or emotionally). We’ll do everything we can to discretely help and support you.

Your money and your mental health

There's a link between money and mental health so if you’re worried about keeping on top of your finances, let us know. We'll do our best to work with you and help you out, or point you in the direction of more support and advice. 


Not found quite what you were looking for?

If you haven’t found what you were looking for above, we have put together a useful guide with websites and phone numbers that may help.