Menu Open menu SearchSearch
Call us 0800 121 8899

Call us Free call from mobiles & landlines


Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm


All enquiries 0800 121 8899

Call costs explained


Login

But in the unlikely event of fraud on your Coventry account, you're covered by our online fraud protection promise.

You're protected as long as: 

  • You gave us the correct payment details

  • You didn't authorise the transaction

  • You haven't shared your online security details (password, Grid Card, Web ID) with anyone

  • You've complied with all security requirements in the terms and conditions of your account

  • The fraudulent activity doesn't relate to your use of an aggregation service (a service from an independent provider allowing you to access your online accounts from one webpage - there's an increased risk of fraud because you have to let them know your security details)

If you think you may have been a victim of fraud or someone else has access to any of your security details, call us immediately on 0800 121 8899.