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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm

All enquiries 0800 121 8899

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But in the unlikely event of fraud on your Coventry account, you're covered by our online fraud protection promise.

You're protected as long as: 

  • You gave us the correct payment details

  • You didn't authorise the transaction

  • You haven't shared your online security details (password, Grid Card, Web ID) with anyone

  • You've complied with all security requirements in the terms and conditions of your account

  • The fraudulent activity doesn't relate to your use of an aggregation service (a service from an independent provider allowing you to access your online accounts from one webpage - there's an increased risk of fraud because you have to let them know your security details)

If you think you may have been a victim of fraud or someone else has access to any of your security details, call us immediately on 0800 121 8899.