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Call us0800 121 8899

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Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm


All enquiries 0800 121 8899

Call costs explained


Monday 24 December - 8am - 5pm
 25 - 26 December - closed
Monday 31 December - 8am - 5pm
Tuesday 1 January - closed

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Routine maintenance Tuesday night

Our Online Services, password set-up service and savings account opening will be unavailable for a short period from 11pm on Tuesday 11 December until the early hours of Wednesday morning.

Thank you for your patience.

Our current charges are listed below and in our General Terms and Conditions.

You can ask us for a copy of our current charges at any time.

We make these charges automatically, even if it means you go overdrawn.

These charges are inclusive of taxes (if applicable)
Charge 
When we make the charge 
Withdrawals from LINK cash machines

Free
We don't charge for this but you may be charged by other organisations when you use their cash machines.
Monthly authorised overdraft usage fee

This fee only applies to MoneyManager (Coventry First) accounts. We charge this fee if your account exceeds your interest free overdraft but remains within your authorised overdraft limit.

£5
14 calendar days after the statement date. 

Statements are sent monthly from the date your account was opened unless you've changed your settings to 'paperless'.
Charge for making withdrawals from Visa and PLUS cash machines abroad

2% of sterling transaction value

We convert the amount of the withdrawal to pounds sterling on the date we take it out of your account at the wholesale rate of exchange applied by Visa. We then charge 2% of the sterling transaction value.
We normally deduct this charge from your account within 14 business banking days of you making the withdrawal. 
Charge for Debit Card purchases abroad 

2% of sterling transaction value

We convert the amount of the transaction to pounds sterling on the date we take it out of your account at the wholesale rate of exchange applied by Visa. We then charge 2% of the sterling transaction value.
We normally deduct this charge from your account within 14 business banking days of the transaction.

If we increase any of our charges...

We'll notify you at least two months before the change comes into effect. If we make a charge as a result of our error, we will of course cancel, waive or refund the charge.