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Call us0800 121 8899

Call us

Free call from mobiles & landlines

Monday to Friday 8am - 8pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Bank Holiday - closed 

All enquiries 0800 121 8899

Call costs explained


Our current charges are listed below and in our Saving Accounts Terms and Conditions.

You can ask us for a copy of our current charges at any time.

We make these charges automatically, even if it means you go overdrawn.

These charges are inclusive of taxes (if applicable)
When we make the changes
Withdrawals from LINK cash machines

We don't charge for this but you may be charged by other organisations when you use their cash machines.
Charge for making withdrawals from Visa and PLUS cash machines abroad

2% of sterling transaction value

We convert the amount of the withdrawal to pounds sterling on the date we take it out of your account at the wholesale rate of exchange applied by Visa. We then charge 2% of the sterling transaction value.  

We normally deduct this charge from your account within 14 business banking days of you making the withdrawal. 


If we increase any of our charges...

We'll notify you at least two months before the change comes into effect. If we make a charge as a result of our error, we will of course cancel, waive or refund the charge.