Reset your password
If you have forgotten your password, don't worry a new one can be set up online or via post.
Please note, attempting to reset your password online will cancel any previous requests made for a postal reset form.
What you'll need
To reset your password online you must have:
- Logged in for the first time and have selected an image
- Have a valid email address registered with us
- Set up your security questions and provided answers
- Have your Web ID to hand
- Have your Grid Card available
If you don't have one or more of the items above, you can reset your password via the post.