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Reset your password

If you have forgotten your password, don't worry a new one can be set up online or via post.

Please note, attempting to reset your password online will cancel any previous requests made for a postal reset form.

What you'll need

To reset your password online you must have:

  • Logged in for the first time and have selected an image
  • Have a valid email address registered with us
  • Set up your security questions and provided answers
  • Have your Web ID to hand
  • Have your Grid Card available

Reset my password online now

If you don't have one or more of the items above, you can reset your password via the post.