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If you have forgotten your password, don't worry, a new one can easily be set up online or via post.

Please note, attempting to reset your password online will cancel any previous requests made for a postal reset form.

To reset your password online you must have:

Logged in for the first time and have selected an image
Have a valid email address registered with us
Set up your security questions and provided answers
Have your Web ID to hand
Have your Grid Card available

If you don't have one or more of the items listed above, you can reset your password via the post.

To reset your password online, please go to our password reset form.