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Call us 0800 121 8899

Customer Service Centre

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

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All enquiries 0800 121 8899

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Maintenance update

We’re giving our system a bit of a check up from 11pm on Sat 8 May until 8am on Sun 9 May. While we do that, our Online Services, password set-up service and savings account opening won't be available.

I'm moving home, can I take my Offset mortgage with me?

Most of our mortgages allow you to apply to 'port' your mortgage from one property to another. A new Offset savings account will be set up on completion of your mortgage. You will need to confirm if existing standing orders and Direct Debits are to be cancelled or moved to the new savings account, as we can't do this without your permission. You'll also need to transfer any funds required to the new savings account as we are unable to do this automatically.

When your mortgage has been repaid, transferred to another property or moved to a non-Offset mortgage, your original Offset savings account will transfer to an easy access account.

To find out more about moving your Offset mortgage, call us on 0800 121 6263, or read more Offset Mortgage guide