For our size - with over 2 million savings and 200,000 mortgage accounts - we receive relatively few complaints, and seek to resolve those we do receive quickly and sympathetically.
Complaints to the Society are reported to the Financial Conduct Authority (FCA) and published every six months. Below are details from our most recent reporting period.
- In approximate terms, we received 1.49 complaints relating to banking and credit cards (which includes savings accounts) for every 1,000 corresponding accounts. For home finance, the level was 2.69 complaints for every 1,000 corresponding accounts.
- The number of reported complaints related to the alleged mis-selling of Payment Protection Insurance (included in the ‘Insurance and Pure Protection’ section of the table) continues to be impacted by increased publicity regarding the PPI complaints deadline of 29 August 2019. A large proportion of these complaints continue to be speculative in nature, with the majority of reported complaints being cases where no policy had actually been provided by the Society.
Firm name: Coventry Building Society
Period covered in this report: 1 January 2018 – 30 June 2018
Brands/trading names covered: the Coventry