For our size - with over 2 million savings and 200,000 mortgage accounts - we receive relatively few complaints, and seek to resolve those we do receive quickly and sympathetically.
Complaints to the Society are reported to the Financial Conduct Authority (FCA) and published every six months. Below are details from our most recent reporting period.
In approximate terms, we received 1.58 complaints relating to banking and credit cards (which includes savings accounts) for every 1,000 corresponding accounts. For home finance, the level was 2.65 complaints for every 1,000 corresponding accounts.
We continued to receive a number of speculative complaints in relation to the alleged mis-selling of Payment Protection Insurance (included in the ‘Insurance and Pure Protection’ section of the table). For the period in question, approximately 60% of the reported complaints were cases where no policy had been provided by the Society.
Firm name: Coventry Building Society
Period covered in this report: 1 January 2017 - 30 June 2017
Brands/trading names covered: the Coventry